Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
47
4 Stars
18
3 Stars
13
2 Stars
9
1 Star
23
59%of customers recommend this product.
(
50 out of
85)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Jus8
Verified Purchase:Yes
Not really to happy with this phone
By Samsung, May 27, 2025
Hey Jus8, we appreciate your feedback on your Samsung Galaxy A16. We know how frustrating it can be to have the pop-ups you mention interrupting your usage. We have an article available online to assist you with the pop-ups titled "Get rid of pop-up ads on your Galaxy phone". We also have our team of experts available to assist you if this experience continues or you have additional matters causing frustration. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Grandma Love
from WV
Verified Purchase:Yes
Not worth what you pay for. Very cheap made. Think it may have had defect when purchased. It had case on it and grandson dropped it and it shattered. Mind you, he is a short little dude.
No, I would not recommend this to a friend.
By Samsung, June 3, 2025
Hello Grandma Love, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy A16. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. If you would like to share any other feedback with us or if you would like further assistance, please do not hesitate to reach out to Support at your earliest convenience. Thank you for being a treasured Samsung customer. - Debra
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Bear Delaware
Verified Purchase:Yes
My grandson loves it. Says it works better than his old phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Noeel
from San marcos ca
Verified Purchase:Yes
It feels very premium material
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Excellent and good quality
Written by a customer while visiting ATT.com
Posted by: ADL7
from Louisville Kentucky
Verified Purchase:Yes
I like the phone but my issues is with the sound quality. I love listening to my music but this phone wont let me fix the music the way i like. And i would like the picture quality to be better than it is.
No, I would not recommend this to a friend.
By Samsung, June 10, 2025
Hey ADL7, thank you for your feedback on your Samsung Galaxy A16. We are happy toh ear that youa re overall pleased with the usage of your device, and we have some resources to help you maximize your experience. We recommend the article we have for the audio settings titled "Discover the Advanced audio settings on Galaxy devices". We also have the full device manual available to help you with the different settings and features of your camera. Lastly, we have our team of experts available any time you feel that your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Jr D
from Tennessee
Verified Purchase:Yes
Decent phone. Does everything I need it to do. Price is what drove me to purchase....and needing a new phone.
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, June 13, 2025
Thanks for your feedback, we're glad to hear you're enjoying your Samsung A16 with 128GB! To learn more about the device features please click on the link: https://www.att.com/scmsassets/support/wireless/sam-a166-en-ug-os14-010625-final.pdf?msockid=26021b49309e608119960d4031546178
By Samsung, June 10, 2025
Hi Jr D, we appreciate your feedback on your Samsung Galaxy A16. We are pleased to hear that you are overall happy with the usage of your device, and finding it able to meet your needs throughout the day. Please, reach out to us again in the future at any time if you have questions or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Mr E 3756
Verified Purchase:Yes
It really unfair right because I'm still learning about the phone.
By Samsung, June 10, 2025
Hey Mr E 3756, thank you for sharing your experience of your Samsung Galaxy A16 with us. We understand that new devices can take time to adjust to as you discover the capabilities and align the settings to your preferences. We have resources available to help you with this discovery including the full device manual, tutorial videos, and our team of experts to answer questions through chat. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com