Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
5
This phone has great features.
on July 7, 2025
Posted by: Luv2shop
[This review was collected as part of a promotion.] Galaxy ai is a really nice and easy phone to use. It has great features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!!!!!!!!!!!!!!!!
on July 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love my new Galaxy 16 ,if I had the proper funds to upgrade it, I would. I love Samsung ❤️ 😍❣️❣️❣️❣️❤️❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a great phone overall.
on July 7, 2025
Posted by: Wallace84
[This review was collected as part of a promotion.] I have the Samsung A16 5g and I actually love this phone. It's very easy to use and practical. It has all the features that I need in a phone and then some. The only issue i do seem to have with it is that it tends to run extremely slow at times. I really like some of the additional apps that it has introduced me to such as the m365 copilot. Other than the slowness at times I would say it's an overall great phone to have.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone for the price but it's no Galaxy S s
on July 7, 2025
Posted by: TIIMMAAAYYY
[This review was collected as part of a promotion.] Great phone but it lags during games and slows down sometimes on videos I'm guessing itnms the processor. I downgraded from a Samsung Galaxy s24 plus and there's really not that much of a difference.
Value
3
Response from Samsung USBy R&R, July 9, 2025
What’s up TIIMMAAAYYY,
I’m glad to hear that your Galaxy A16 5G is meeting your expectations! From its design to its performance, it is crafted to deliver an exceptional experience. How you utilize it makes all the difference. If you encounter any delays, a quick optimization of the settings can help get you back on track.
To optimize your device, go to Settings, swipe to, and tap on Device care. Then, tap “Optimize now” and finally tap “Done.” It’s a quick and easy process that will improve your experience. If you anticipate heavy use, ensure that you run the optimization first.
Thank you for sharing your thoughts. We appreciate your support for Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
I’m glad to hear that your Galaxy A16 5G is meeting your expectations! From its design to its performance, it is crafted to deliver an exceptional experience. How you utilize it makes all the difference. If you encounter any delays, a quick optimization of the settings can help get you back on track.
To optimize your device, go to Settings, swipe to, and tap on Device care. Then, tap “Optimize now” and finally tap “Done.” It’s a quick and easy process that will improve your experience. If you anticipate heavy use, ensure that you run the optimization first.
Thank you for sharing your thoughts. We appreciate your support for Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16 5G
on July 7, 2025
Posted by: GalaxyA165G
[This review was collected as part of a promotion.] good basic phone. nothing fancy for doing basic email and multi task apps. processesor could be in the faster side and price should be lower.
Value
3
Response from Samsung USBy R&R, July 9, 2025
Hey there,
It’s great to know that the Galaxy A16 5G's performance is meeting your expectations. With Galaxy, reliability and quality go hand in hand. If you ever notice that your phone is slowing down a bit, you can run a quick optimization in Settings, under the Device care option. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. A quick, simple, little sweep that can improve your device’s performance significantly. It’s always helpful to hear what features matter most to you. We appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to know that the Galaxy A16 5G's performance is meeting your expectations. With Galaxy, reliability and quality go hand in hand. If you ever notice that your phone is slowing down a bit, you can run a quick optimization in Settings, under the Device care option. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. A quick, simple, little sweep that can improve your device’s performance significantly. It’s always helpful to hear what features matter most to you. We appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Super slow
on July 7, 2025
Posted by: Katy3036
[This review was collected as part of a promotion.] I thought that this new Galaxy a16 was going to be a good phone. But in all reality is very slow and very laggy. It actually gets in my last nerve because of how slow and completely useless it has become since I took it out of the box. It freezes constantly the pages won't load and mind you this is my second Galaxy a16 and both are the same. They are complete trash so stay away from this phone
Value
1
Response from Samsung USBy R&R, July 9, 2025
Hi there Katy3036,
We appreciate your insights on the Galaxy A16 5G. We hear you and appreciate the perspective. While this may not have met your expectations, the Galaxy A16 5G continues to deliver a balance of features and affordability for many. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this issue can likely be resolved without needing to send it in for service.
In some cases, cleaning your device’s memory can improve its performance. From Settings, swipe to and tap Device care. Tap Memory, and then tap Clean now to free up memory by stopping background apps. If you’d like to keep certain apps running in the background, you can tap “Excluded apps” and add your preferred apps to the list so they don’t get closed when you use this feature.
Additionally, clearing the cache from apps that you frequently use can help tremendously. Clearing the app cache is akin to a cleanse for your apps. It will remove residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache. More detailed troubleshooting steps that may align with your experience will be linked below. Thanks for giving us a window into your experience. We are here to help. Thank you for being a Samsung customer.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your insights on the Galaxy A16 5G. We hear you and appreciate the perspective. While this may not have met your expectations, the Galaxy A16 5G continues to deliver a balance of features and affordability for many. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this issue can likely be resolved without needing to send it in for service.
In some cases, cleaning your device’s memory can improve its performance. From Settings, swipe to and tap Device care. Tap Memory, and then tap Clean now to free up memory by stopping background apps. If you’d like to keep certain apps running in the background, you can tap “Excluded apps” and add your preferred apps to the list so they don’t get closed when you use this feature.
Additionally, clearing the cache from apps that you frequently use can help tremendously. Clearing the app cache is akin to a cleanse for your apps. It will remove residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache. More detailed troubleshooting steps that may align with your experience will be linked below. Thanks for giving us a window into your experience. We are here to help. Thank you for being a Samsung customer.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features for a great price.
on July 7, 2025
Posted by: Matt1870
[This review was collected as part of a promotion.] The price with a trade-in was great. Always have had a great experience with Samsung. 👍🙂
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not your best work
on July 7, 2025
Posted by: QueenKatten
[This review was collected as part of a promotion.] Galaxy AI I never accessed on my device I experienced so many issues and problems due to the phone freezing and/or powering off on its own the phone was extremely slow and the the response from any assistant was beyond ridiculous I had to buy a new device because of all the problems i was experiencing
Value
3
Response from Samsung USBy R&R, July 9, 2025
Greetings QueenKatten,
Thank you for sharing your experience with your Galaxy A16 5 G. We understand how it feels when performance doesn’t align with expectations. While the Galaxy A16 5G doesn’t have the full rollout of the Galaxy AI at this time, it does offer innovative features that effectively improve the user’s experience. Google Assistant and Gemini are featured and can help keep you on track. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this issue can likely be resolved without needing to send it in for service. Ensuring your device’s software is up to date and closing excess background apps can also improve device performance. By performing a quick optimization in Settings under Device care, you can clean your device in just a second and significantly improve its performance. Your kind of transparency is something we genuinely appreciate, as we strive to bring devices that align with our users’ usability and goals. We’re thankful for your comments and the time you took to share them. Thank you for being a part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5 G. We understand how it feels when performance doesn’t align with expectations. While the Galaxy A16 5G doesn’t have the full rollout of the Galaxy AI at this time, it does offer innovative features that effectively improve the user’s experience. Google Assistant and Gemini are featured and can help keep you on track. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this issue can likely be resolved without needing to send it in for service. Ensuring your device’s software is up to date and closing excess background apps can also improve device performance. By performing a quick optimization in Settings under Device care, you can clean your device in just a second and significantly improve its performance. Your kind of transparency is something we genuinely appreciate, as we strive to bring devices that align with our users’ usability and goals. We’re thankful for your comments and the time you took to share them. Thank you for being a part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US