Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
4
Overall good product
on July 13, 2025
Posted by: ConnieB
[This review was collected as part of a promotion.] It has a lot of great features including AI assistant. Cameras are great and picture quality is awesome. The only drawback for me is that it doesn't connect as quickly as my previous phone which was a moto.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not very happy with.
on July 13, 2025
Posted by: Mrcreepyweirdo
[This review was collected as part of a promotion.] Don't like the screen. Not very sensitive sensitive to touch.
Value
2
Response from Samsung USBy R&R, July 14, 2025
Hey there Mrcreepyweirdo,
Thank you for sharing your experience with your Galaxy A16 5G. If you’re having issues with your touchscreen not being sensitive enough or responding intermittently, please check that your device software and apps are updated to the latest versions. To do this, go to **Settings > Software Update** and tap **Download and Install**. Follow the on-screen instructions.
If you’re using accessories, such as screen protectors, keep in mind that they may affect touch sensitivity. In particular, some non-Samsung-approved protective films or lenses might only have adhesive along the edges, which can prevent them from fully covering the screen and lead to touchscreen malfunctions.
Additionally, be aware that the touchscreen may not function correctly in wet conditions or when exposed to water. You can also enhance responsiveness by turning on touch sensitivity. To do this, navigate to **Settings**, then tap **Display**, and switch on **Touch Sensitivity**.
For more tips on maximizing your device’s touchscreen performance, visit the online resource titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.” If you need further assistance, please reach out to our Samsung Support Team. We appreciate your participation in the Samsung community!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy A16 5G. If you’re having issues with your touchscreen not being sensitive enough or responding intermittently, please check that your device software and apps are updated to the latest versions. To do this, go to **Settings > Software Update** and tap **Download and Install**. Follow the on-screen instructions.
If you’re using accessories, such as screen protectors, keep in mind that they may affect touch sensitivity. In particular, some non-Samsung-approved protective films or lenses might only have adhesive along the edges, which can prevent them from fully covering the screen and lead to touchscreen malfunctions.
Additionally, be aware that the touchscreen may not function correctly in wet conditions or when exposed to water. You can also enhance responsiveness by turning on touch sensitivity. To do this, navigate to **Settings**, then tap **Display**, and switch on **Touch Sensitivity**.
For more tips on maximizing your device’s touchscreen performance, visit the online resource titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.” If you need further assistance, please reach out to our Samsung Support Team. We appreciate your participation in the Samsung community!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
It's been a while
on July 13, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It's been a while since I've been able to afford a Samsung phone and I gotta say I'm totally thrilled with the A16. I love the smooth transitions, the fact that it has enough storage space that I don't feel like if I didnt buy and SD card the phoenix might crash any minute and most.of all I love that it has NFC on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone gets hot,not sure yet but had it like a week
on July 13, 2025
Posted by: Onedon
[This review was collected as part of a promotion.] I use my a16 to play game graphics lol great not sure if I have ai
Value
4
Response from Samsung USBy R&R, July 15, 2025
Hey there Onedon,
Thank you for sharing your experience with the Galaxy A16 5G. It’s wonderful to hear your device works so well. The large 6.7-inch display makes gaming immersive and enjoyable. While your Galaxy device might sometimes heat up, it has safety features to alert you and protect it if temperatures rise too high. Factors that can raise your device's temperature include placing it near heat sources, leaving it in a hot parked car, or using it continuously in direct sunlight. Using multiple apps or demanding apps like gaming or GPS tracking can also increase heat. Charging with a non-Samsung, incompatible, or faulty charger and cable, as well as system or firmware updates, can also influence temperature. For tips on maintaining a normal device temperature, see the online guide, “Keep your Galaxy device at its normal operating temperature.” Although this model offers many smart features to improve your experience, the full Galaxy AI service has not yet been available for this series. Thank you for your review. We appreciate your loyalty as a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your experience with the Galaxy A16 5G. It’s wonderful to hear your device works so well. The large 6.7-inch display makes gaming immersive and enjoyable. While your Galaxy device might sometimes heat up, it has safety features to alert you and protect it if temperatures rise too high. Factors that can raise your device's temperature include placing it near heat sources, leaving it in a hot parked car, or using it continuously in direct sunlight. Using multiple apps or demanding apps like gaming or GPS tracking can also increase heat. Charging with a non-Samsung, incompatible, or faulty charger and cable, as well as system or firmware updates, can also influence temperature. For tips on maintaining a normal device temperature, see the online guide, “Keep your Galaxy device at its normal operating temperature.” Although this model offers many smart features to improve your experience, the full Galaxy AI service has not yet been available for this series. Thank you for your review. We appreciate your loyalty as a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It seems to be and ok product it could us more sto
on July 13, 2025
Posted by: Rabbit
[This review was collected as part of a promotion.] I use my phone to make phone calls games movies i take pictures with it I use it to get information I use Google maps
Value
3
Response from Samsung USBy R&R, July 14, 2025
Hey there Rabbit,
Thank you for taking the time to share your experience with the Galaxy A16 5G! This device is perfect for staying connected and enjoying your favorite games. With its 50MP main camera and ultra-wide camera option, every photo you take will be memorable. The 6.7-inch Super AMOLED display brings every detail to life. Thanks to the 5G connection, you can easily navigate to your favorite spots and enjoy a stable connection. We appreciate your feedback, and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with the Galaxy A16 5G! This device is perfect for staying connected and enjoying your favorite games. With its 50MP main camera and ultra-wide camera option, every photo you take will be memorable. The 6.7-inch Super AMOLED display brings every detail to life. Thanks to the 5G connection, you can easily navigate to your favorite spots and enjoy a stable connection. We appreciate your feedback, and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is user friendly
on July 13, 2025
Posted by: Bhuggies
[This review was collected as part of a promotion.] If you're looking for a budget-friendly 5G smartphone that doesn't feel like a compromise, the Samsung Galaxy A16 5G hits a sweet spot for everyday users.
The A16 5G keeps things simple but clean. It has a sleek, matte finish that doesn’t feel cheap, and the 6.5” HD+ display is large enough for streaming, scrolling, and video calls. It’s not AMOLED, but the screen quality is sharp and bright for its price range.
Performance:
With the MediaTek Dimensity 6100+ chip and 4GB/6GB RAM options, this phone handles daily tasks with ease—browsing, social media, light gaming, and multitasking all run smoothly. You may notice some lag with heavier apps, but for typical users, it’s solid and responsive.
With the MediaTek Dimensity 6100+ chip and 4GB/6GB RAM options, this phone handles daily tasks with ease—browsing, social media, light gaming, and multitasking all run smoothly. You may notice some lag with heavier apps, but for typical users, it’s solid and responsive.
Battery Life:
The 5,000mAh battery is a standout. It easily lasts a full day, sometimes more with moderate use. Charging isn’t blazing fast, but it’s reasonable—especially considering the battery size.
The 5,000mAh battery is a standout. It easily lasts a full day, sometimes more with moderate use. Charging isn’t blazing fast, but it’s reasonable—especially considering the battery size.
Camera:
The dual-camera setup (50MP main + depth sensor) is better than expected. Photos in good lighting are crisp, and portrait mode does a decent job. Low light performance is average, but that’s normal at this price
The dual-camera setup (50MP main + depth sensor) is better than expected. Photos in good lighting are crisp, and portrait mode does a decent job. Low light performance is average, but that’s normal at this price
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy
on July 13, 2025
Posted by: Nikki424
[This review was collected as part of a promotion.] I love using Samsung Galaxy phones definitely my all time favorite product I've owned. Ive been usingSamsung devices for many years and it does not disappoint. I'll never switch to another device product again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The samsung A16 5G has great features.
on July 12, 2025
Posted by: Tmick201
[This review was collected as part of a promotion.] I use my Samsung A16 5g for taking great pictures and 126 gig storage space is a plus. The phone is pretty straight forward user friendly and have a few cool features. This phone is great for older people like myself who is not so tech savvy but provide all the basic things needed to get the job done. Kudos Samsung for providing a mid price affordable option for people who needs an upto date smart phone with out breaking the bank.
Value
5
Written by a customer while visiting Samsung US