Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4 out of 5
4.4
(5,183 Reviews)
Open Ratings Snapshot
Rating breakdown 5,183 reviews
5 Stars
3,207
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product. 
(
41 out of 60
)
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Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
5 out of 5
5
Great phone
on September 15, 2025
Posted by: JoeDaddy
[This review was collected as part of a promotion.] I personally don't understand what the Galaxy AI is or what it does, but I love my phone!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is my second smartphone and I love it
on September 15, 2025
Posted by: AceFraley
[This review was collected as part of a promotion.] I have had a great time utilizing all the features of which I have only scratched the surface so far. I use it primarily for shopping and investigating things I am interested in and it's a breeze to use. I have tinkered with the customization but keep changing it about once a week. Still fast and keeps me informed and on time for stuff, great little all around helper.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Touch recognition. Face recognition
on September 15, 2025
Posted by: Kevaughn
[This review was collected as part of a promotion.] The camera is amazing and I love the way it recognizes your face,finger
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst samsung device ever
on September 15, 2025
Posted by: Greg01
[This review was collected as part of a promotion.] My galaxy A16 is the absolute worst galaxy phone ever produced. The touch screen doesn't work properly. I have to restart the phone every morning to stop an lag in using this phone. It may operate fine for an hour or two, but then the lag in service makes the phone unusable for roughly 30min
Value
1 out of 5
1
Response from Samsung USBy R&R, September 19, 2025
Hey Greg01, Thank you for sharing your thoughts on the Galaxy A16 5G. We understand how important it is to have a smooth and responsive device, especially when using it throughout the day. The A16 5G is built with a balance of durability and functionality, offering innovative tools and reliable storage for daily needs. If you notice your device slowing down after a few hours of use, a built-in feature can help restore performance. The Quick Optimization feature in Settings under Device Care will close unnecessary data your device may be processing, helping to improve performance and extend battery life. Please check out the online article linked below to learn more about keeping your device running at its best. Your feedback about performance helps demonstrate how Galaxy continues to evolve across devices to offer faster, smarter, and more reliable experiences. Thank you for being part of the Samsung community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/

-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on September 15, 2025
Posted by: Lyssa08
[This review was collected as part of a promotion.] I love the galaxy Ai it's really helpful.
The features on here helpful me out and using the Samsung pass is helpful too
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy- my best friend
on September 15, 2025
Posted by: Swuave
[This review was collected as part of a promotion.] Galaxy AI can help with anything you arent sure of; even making ideals come to life. You'll feel safe saying your thoughts out load ti the Galaxy, with confidence.
I use this phone for my music, photos, art and general communication across social platforms
I enjoy the camera quality as well the model size.
I recommend this device to anyone wanting a quality user friendly phone.
Value
3 out of 5
3
Response from Samsung USBy R&R, September 18, 2025
Hi there Swuave, You’ve made our day! The Galaxy A16 5G continues to bring innovation right to your hand, and hearing how much you enjoy it means a lot. Thanks for being part of something great. Smarter living starts here. Thank you for sharing your enthusiasm for your Galaxy A16 5G. We’re happy you chose Samsung as your go-to brand. -Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is my go to
on September 15, 2025
Posted by: Security
[This review was collected as part of a promotion.] My Samsung has great features. I've always went for Android's and I believe that the best that I have found is the Samsung phones.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
My A16 since the last 2 updates
on September 15, 2025
Posted by: RettaLea
[This review was collected as part of a promotion.] I got my A16 after my A20 lost its screen after I dropped it. I have had this phone since April of 2025. So still newish. After this last update to the phones system, my phone is a nightmare. The Home UI stops working for no reason. My apps stall/freeze til I have to hold down 2 buttons to get my device to restart. My camera has to have time to process the photos I take. Like I am very unhappy with all of those things happening. The reason I don't give a less rating is because the storage is great for me. Very fast at loading apps, the Galaxy AI is a great tool to have at ur finger tips. I have been a Samsung user for about 10 years now,Second Galaxy. This one is now my first disappointment. About ready to find a different phone that doesn't have this new system on it. I had even talked my husband into getting one before all this. He now hates his phone as well for same reasons.
Do better Samsung.
Value
3 out of 5
3
Response from Samsung USBy R&R, September 19, 2025
Greetings RettaLea, Thank you for sharing your perspective on the Galaxy A16 5G. We recognize the importance of a mobile device that offers a seamless and dependable experience throughout the day. The A16 5G was engineered to strike a balance between accessibility and features such as extended battery life, innovative tools, and customizable One UI options. Although this specific model does not yet have the complete rollout of Galaxy AI, it nonetheless includes numerous intelligent features designed to enhance user experience. We value your feedback regarding speed and performance; these insights assist us in our ongoing efforts to refine the Galaxy ecosystem across various devices. To optimize your device’s performance, kindly ensure your software is current and allow your phone to complete its optimization process before intensive usage. This procedure will close background applications. Please refer to the provided link for guidance on enhancing your device’s performance. Your input is highly valued! We appreciate your contribution to the evolution of Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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