Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
4
Good value, little bit unsteady
on August 19, 2025
Posted by: A16thButSung
[This review was collected as part of a promotion.] Phone works great if you dont take the lag into account with more intensive apps, and some menu changes.
It has a good battery life, and very nice screen but it stumbles with some multitasking items like mapping and other simultaneous operations.
If you text, call, and scroll around the web, plus socialize or play your favorite general games, this phone should be okay.
It may struggle a little bit,and if you're a rideshare driver, delivery driver, or use this phone for work, I would suggest looking at their other options.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This phone sucks
on August 19, 2025
Posted by: Frustratednewphone
[This review was collected as part of a promotion.] I hate this new phone of mine. It's slower, it glitches.
Value
1
Response from Samsung USBy R&R, August 22, 2025
Hey there,
Thank you so much for sharing your honest thoughts on the Galaxy A16 5G. We understand that the speed and responsiveness didn’t quite meet your expectations, and we truly appreciate your feedback. The Galaxy A16 5G is built to offer a large screen, reliable battery, and smart features to make your everyday tasks easier. If you're experiencing some lag, there’s a simple way to help improve performance. Just go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more useful tips on keeping your device running smoothly, check out the article linked below. Your insights really help us enhance the Galaxy A Series so it better serves you. We're grateful to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you so much for sharing your honest thoughts on the Galaxy A16 5G. We understand that the speed and responsiveness didn’t quite meet your expectations, and we truly appreciate your feedback. The Galaxy A16 5G is built to offer a large screen, reliable battery, and smart features to make your everyday tasks easier. If you're experiencing some lag, there’s a simple way to help improve performance. Just go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more useful tips on keeping your device running smoothly, check out the article linked below. Your insights really help us enhance the Galaxy A Series so it better serves you. We're grateful to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's a good phone
on August 19, 2025
Posted by: Ducc420
[This review was collected as part of a promotion.] It does everything as advertised. Big enough screen to watch movies and play games.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung phone
on August 19, 2025
Posted by: Savy0489
[This review was collected as part of a promotion.] I love my Samsung phone. I've had it for a couple years now and have no complaints I enjoy Samsung products. It is the only phone that I care to own for the last 15 years. I have watched it evolve with AI compatibility and although I am still learning AI, Samsung has made it easy. I love the interface as well. I also love the easy transfer from one device to another. I also love the Bluetooth ear beans and absolutely love our Samsung TV. The ability to use my phone on both of my Samsung devices is also a big bonus. I can access everything I need just from the comfort of my phone it's wonderful. Also loved having Samsung tablets as well. Samsung 10/10!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast, I love it !
on August 19, 2025
Posted by: Blondraider
[This review was collected as part of a promotion.] If you're in the market for a new phone.You should grab the Galaxy A16.It's super fast comes also with Galaxy AI. My last phone was end of service so I decided to purchase this phone and i'm so happy with my decision, i didn't even realize what I was missing. I would highly recommend super fast and lots of storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very solid phone
on August 19, 2025
Posted by: Jamiejo100
[This review was collected as part of a promotion.] Overall, this is a pretty solid phone with all functionality working properly. I do not always get notifications for voice mails or email. Settings are correct.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but shuts down
on August 19, 2025
Posted by: JoMowalk
[This review was collected as part of a promotion.] I had high expectations after switching back to Samsung phone. Phone started shutting down after only a month of using it. It consistently shuts down every day during my hour long walk while using Bluetooth and my ear buds. I switched to my other two pairs but does it with all 3.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hello JoMowalk,
Thank you so much for sharing your thoughts about the Galaxy A16 5G! We truly appreciate hearing about your high expectations when you returned to Samsung. Your feedback highlights how much seamless performance matters in our daily lives. The A16 5G is built with efficiency in mind, aiming to support your everyday activities like Bluetooth connections and extended streaming or listening. Sometimes, Bluetooth devices can disconnect unexpectedly from your Galaxy phone or tablet for various reasons, maybe the device has a low battery, is too far away, or the Bluetooth was accidentally turned off. Checking for software updates, ensuring Bluetooth compatibility, and clearing the Bluetooth cache can often help. You can find more helpful tips in the articles linked below about keeping Bluetooth connections stable. Your comments remind us of how important reliability is, and we’re always working to improve in that area. We’re so glad you chose the Galaxy A16 5G, and we hope its battery life and sleek design keep enriching your daily routine. Thanks again for being a part of the Samsung family!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts about the Galaxy A16 5G! We truly appreciate hearing about your high expectations when you returned to Samsung. Your feedback highlights how much seamless performance matters in our daily lives. The A16 5G is built with efficiency in mind, aiming to support your everyday activities like Bluetooth connections and extended streaming or listening. Sometimes, Bluetooth devices can disconnect unexpectedly from your Galaxy phone or tablet for various reasons, maybe the device has a low battery, is too far away, or the Bluetooth was accidentally turned off. Checking for software updates, ensuring Bluetooth compatibility, and clearing the Bluetooth cache can often help. You can find more helpful tips in the articles linked below about keeping Bluetooth connections stable. Your comments remind us of how important reliability is, and we’re always working to improve in that area. We’re so glad you chose the Galaxy A16 5G, and we hope its battery life and sleek design keep enriching your daily routine. Thanks again for being a part of the Samsung family!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product has better memory
on August 19, 2025
Posted by: Bigpat03
[This review was collected as part of a promotion.] My phone runs better then my old a15. Had better memory but still runs slow. The side button to scan my finger print messes up a lot. My old phone had the shake to turn on your flash light. This one don't.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hi Bigpat03,
Thanks so much for sharing your thoughts on the Galaxy A15 and A16 5G! It’s really great to hear about the positive improvements you’ve noticed in memory and performance compared to your old device. The A16 5G comes with some fantastic smart features, like a secure fingerprint scanner that not only makes unlocking your phone simple but also keeps your private information protected. If you ever experience any issues with fingerprint recognition or registration, tips like removing protective cases, moisturizing your hands, or re-registering your fingerprints can make a big difference. Don’t forget to check out the linked article below for more helpful tips about the fingerprint feature. We’re thrilled that you enjoy handy features like the quick flashlight activation, which really adds to the convenience! Your feedback means a lot and helps us keep making our Galaxy models more innovative and user-friendly. Thanks so much for choosing Samsung!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your thoughts on the Galaxy A15 and A16 5G! It’s really great to hear about the positive improvements you’ve noticed in memory and performance compared to your old device. The A16 5G comes with some fantastic smart features, like a secure fingerprint scanner that not only makes unlocking your phone simple but also keeps your private information protected. If you ever experience any issues with fingerprint recognition or registration, tips like removing protective cases, moisturizing your hands, or re-registering your fingerprints can make a big difference. Don’t forget to check out the linked article below for more helpful tips about the fingerprint feature. We’re thrilled that you enjoy handy features like the quick flashlight activation, which really adds to the convenience! Your feedback means a lot and helps us keep making our Galaxy models more innovative and user-friendly. Thanks so much for choosing Samsung!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US