Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
3
Performance
on February 15, 2025
Posted by: Star312
[This review was collected as part of a promotion.] Phone is great but it always has problem receiving or making calls and it delays in loading apps
Value
3
Response from Samsung USBy R&R, February 20, 2025
Hi Star312,
Thank you for sharing your experience with your Galaxy A16 5G. Your feedback is invaluable as it helps us understand how your device is performing. If you notice that your phone takes longer than usual to connect when making a call, please ensure you are connected to your mobile network. In some cases, having Wi-Fi calling enabled can cause delays in connection, depending on your service provider. If you are consistently unable to make or receive calls, first check with your service provider to confirm that you have adequate coverage in your area. You can also reset your mobile network settings in your phone to improve connection quality. To check if your Data Saver feature is turned on, go to Settings, then tap on Connections, followed by Data usage. Here, you can toggle Data Saver on or off. The Data Saver feature helps reduce your data consumption by restricting selected apps from sending or receiving data in the background. You can choose which apps to restrict or allow. Additionally, consider resetting your network settings. To do this, tap on "Reset mobile network settings," then select "Reset settings." You may be prompted to enter your security credentials. Tap "Reset" to complete the process. If you have any questions, please feel free to reach out to our Samsung Support Team. Thank you for contacting us, and we hope these troubleshooting steps improve the performance of your device. We appreciate your being part of the Samsung community. -Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy A16 5G. Your feedback is invaluable as it helps us understand how your device is performing. If you notice that your phone takes longer than usual to connect when making a call, please ensure you are connected to your mobile network. In some cases, having Wi-Fi calling enabled can cause delays in connection, depending on your service provider. If you are consistently unable to make or receive calls, first check with your service provider to confirm that you have adequate coverage in your area. You can also reset your mobile network settings in your phone to improve connection quality. To check if your Data Saver feature is turned on, go to Settings, then tap on Connections, followed by Data usage. Here, you can toggle Data Saver on or off. The Data Saver feature helps reduce your data consumption by restricting selected apps from sending or receiving data in the background. You can choose which apps to restrict or allow. Additionally, consider resetting your network settings. To do this, tap on "Reset mobile network settings," then select "Reset settings." You may be prompted to enter your security credentials. Tap "Reset" to complete the process. If you have any questions, please feel free to reach out to our Samsung Support Team. Thank you for contacting us, and we hope these troubleshooting steps improve the performance of your device. We appreciate your being part of the Samsung community. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
My old version out
on February 25, 2025
Posted by: DivineLore
[This review was collected as part of a promotion.] New me, new version of phone.
Turning 40 I need something up to.speed and date. Old version was lagging and sending calls I was not permitting.
Turning 40 I need something up to.speed and date. Old version was lagging and sending calls I was not permitting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No issues
on February 25, 2025
Posted by: Rosebud25
[This review was collected as part of a promotion.] This phone is very durable.It's took in a full several times and has not cracked it screams.It has never given me any issues either.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is not very good for music listening
on February 25, 2025
Posted by: CatDancer21
[This review was collected as part of a promotion.] I like Samsung phones but this one is not working for me. I have had this phone for 3 weeks and all of a sudden the volume goes really low even when I had the speaker on. Overall it's a decent phone
Value
3
Response from Samsung USBy R&R, March 3, 2025
Hi CatDancer21,
It’s great to hear from you, and we thank you for sharing your experience with your Galaxy A16 5G. We are glad you are a fan of Samsung and our devices. There is nothing like talking on the phone, and then you realize your volume is going lower as you are on the phone. One of the reasons this is taking place is because the case on your phone may be pressing against your volume button. However, another reason is that your phone indicates that it is time for a software update. This can be done quickly by navigating to and opening Settings on your device. Swipe to and then tap Software Update or System Updates. It will vary between models. Tap Download and install, or Check for software updates. It will begin downloading if an update is available, though you may need to tap Download now on some devices. Follow the on-screen instructions to install the update when the Download is complete. If you would like further troubleshooting steps, more tips will be linked to the article below. If you want to contact our Samsung Support Team, we are here to help. Please feel free to reach out. We thank you for your input. We’re grateful for your support of Samsung! -Ty
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#how-to-update-your-galaxy-phone-or-tablet
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
It’s great to hear from you, and we thank you for sharing your experience with your Galaxy A16 5G. We are glad you are a fan of Samsung and our devices. There is nothing like talking on the phone, and then you realize your volume is going lower as you are on the phone. One of the reasons this is taking place is because the case on your phone may be pressing against your volume button. However, another reason is that your phone indicates that it is time for a software update. This can be done quickly by navigating to and opening Settings on your device. Swipe to and then tap Software Update or System Updates. It will vary between models. Tap Download and install, or Check for software updates. It will begin downloading if an update is available, though you may need to tap Download now on some devices. Follow the on-screen instructions to install the update when the Download is complete. If you would like further troubleshooting steps, more tips will be linked to the article below. If you want to contact our Samsung Support Team, we are here to help. Please feel free to reach out. We thank you for your input. We’re grateful for your support of Samsung! -Ty
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#how-to-update-your-galaxy-phone-or-tablet
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Auto care
on February 26, 2025
Posted by: Tnite23
[This review was collected as part of a promotion.] Keep in contact with my friends and family and kids
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It can be Slow Time to Time
on March 7, 2025
Posted by: Galaxiesfanatic
[This review was collected as part of a promotion.] I also just bought the new updated 2025 5G A16 phone. But, I just bought a week ago and already I'm having problems with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone, wish I could've received the
on March 9, 2025
Posted by: Bermie
[This review was collected as part of a promotion.] I use my phone mainly to make and receive calls and text messages. However, I also love gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I will never use any other brands of phones only s
on March 10, 2025
Posted by: Shellbell
[This review was collected as part of a promotion.] I use my samsung fir everything everyday life . Gaming banking news television. I would be list without it
Value
5
Written by a customer while visiting Samsung US