Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
3
Not a good model for businesses.
on August 5, 2025
Posted by: BabyLudo
[This review was collected as part of a promotion.] We use this phone to run our personal, but tends to have multiple glitches of locking up and me having to use my phone to force restart his. While the size is great, it's functionality tends to be more limited than my old S20. Probably be great as just a regular make call/play games phone or starter phone.
Value
3
Response from Samsung USBy R&R, August 12, 2025
Hello BabyLudo,
We appreciate hearing about your experience with the Galaxy A16 5G. These devices offer a good mix of power and simplicity for everyday use. If you notice lag, clearing the cache, checking for software updates, or running the Device Care feature can help keep your device running smoothly. Thank you for choosing Samsung; we’re here to support your ongoing experience.
-Ty
Samsung Support
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We appreciate hearing about your experience with the Galaxy A16 5G. These devices offer a good mix of power and simplicity for everyday use. If you notice lag, clearing the cache, checking for software updates, or running the Device Care feature can help keep your device running smoothly. Thank you for choosing Samsung; we’re here to support your ongoing experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
No major issues. Pretty happy with this phone.
on August 5, 2025
Posted by: OneDrop03716
[This review was collected as part of a promotion.] I've downloaded an unmentionable amount of games daily on here and phone still runs everlasting seems like. Sometimes will tell me phone needs to cool down, but that's on 100 degree days in my non air conditioned car. Clear photos, lots of storage, not too big or too small. Still haven't tried galaxy AI but I'll get there. All an all I think this phone is very good value for the cost I paid.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Marry me samsung
on August 5, 2025
Posted by: Creoledot
[This review was collected as part of a promotion.] I love ❤️ this phone i have been a samsung gear user for over twenty years and I am very satisfied with the new samsung devices that are available on the market today.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Alot to utilize
on August 5, 2025
Posted by: Bitboy1976
[This review was collected as part of a promotion.] Alot of usefulness but quite a bit to learn about and im not that phone savvy. I utilize the Galaxy AI to help with a lot of things such as helping me with the my resume and also with diagrams and learning lot of new things. Not sure I even touch all of the capabilities of the A16 phone yet but as time goes by I'm sure I'll learn how to use it better. It's a little overwhelming and confusing with all that's there but I'll get the hang of it with the help of ...you Guessed it!!! Galaxy AI!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features on this phone are great.
on August 5, 2025
Posted by: Vandana
[This review was collected as part of a promotion.] I use my A16 for everything. That's why this is the second phone I have bought that is in the A series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is trash
on August 5, 2025
Posted by: Mizzbell
[This review was collected as part of a promotion.] When I try to make a call it says this phone is not on a network.i missed the passing of my grandfather because of this phone. I can not play music in the background it closes the music
Value
1
Response from Samsung USBy R&R, August 13, 2025
Hello Mizzbell,
Thank you for sharing your experience with your Galaxy A16 5G. We understand how it can be frustrating to miss important updates. If you see an error message saying your phone isn't connected to the network, your best bet is to contact your carrier to make sure your account is active. To enjoy your music in the background while using other apps, you’ll need to set that up in Settings. If background playback isn't allowed for music apps on your phone or tablet, your audio might stop when the device or app goes to sleep. Whether you're streaming from apps like Spotify, using Samsung earbuds, or listening to saved audio files, updating your sleep and battery settings will help keep your music playing smoothly. To do this, open Settings, tap on Apps, select the app you'd like to keep active, then tap Battery. You can choose from options like "Unrestricted" for continuous background play, "Optimized" for learning your usage and managing sleep, or "Restricted" to prevent background activity. For more tips on playing audio in the background, check out the online article linked below. And remember, we’re always here to help! Just reach out to our Samsung Support Team if you need anything further. Thanks so much for your review. We truly appreciate having you as part of the Samsung Team.
Audio stops playing on Galaxy mobile devices or accessories
https://www.samsung.com/us/support/troubleshoot/TSG10001337/#:~:text=Adjust%20the%20Battery%20settings.,play%20music%20in%20the%20background.
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy A16 5G. We understand how it can be frustrating to miss important updates. If you see an error message saying your phone isn't connected to the network, your best bet is to contact your carrier to make sure your account is active. To enjoy your music in the background while using other apps, you’ll need to set that up in Settings. If background playback isn't allowed for music apps on your phone or tablet, your audio might stop when the device or app goes to sleep. Whether you're streaming from apps like Spotify, using Samsung earbuds, or listening to saved audio files, updating your sleep and battery settings will help keep your music playing smoothly. To do this, open Settings, tap on Apps, select the app you'd like to keep active, then tap Battery. You can choose from options like "Unrestricted" for continuous background play, "Optimized" for learning your usage and managing sleep, or "Restricted" to prevent background activity. For more tips on playing audio in the background, check out the online article linked below. And remember, we’re always here to help! Just reach out to our Samsung Support Team if you need anything further. Thanks so much for your review. We truly appreciate having you as part of the Samsung Team.
Audio stops playing on Galaxy mobile devices or accessories
https://www.samsung.com/us/support/troubleshoot/TSG10001337/#:~:text=Adjust%20the%20Battery%20settings.,play%20music%20in%20the%20background.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Mollys New phone
on August 5, 2025
Posted by: Martie
[This review was collected as part of a promotion.] Got this phone for my daughter and was impressed. It is a nice phone especially for the price point. I find galaxy Ai useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My Phone Works Good could be better!
on August 6, 2025
Posted by: Ghozt666
[This review was collected as part of a promotion.] I just recemtly purchaeed this phone. And although i do have alot of apps downloaded the Battery does not do well holding a Charge. And one of my biggest problems is the keyboard and typing. I dont think ive ever had to go back so much on a phone and correct as much as i have on this phone.that definitely needs to be updated. The Streaming its not very Great cuts off and buffers like it was 1996 AOL computer. But overall its a decent phone but definitely wished i had gotten something Better And im not sure about the Galaxy AI ive only used it like twice.
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hola Ghozt666,
Thank you for your feedback on the Galaxy A16 5G! These devices offer impressive battery life, optimized by intelligent power-saving modes. If you notice faster battery drain, features like Adaptive Battery, Device Care, or adjusting screen brightness can help extend your usage throughout the day. You can also boost your device’s performance in Device Care. The Quick Optimization feature enhances your device by identifying apps that use excessive battery, clearing unnecessary items from memory, deleting unwanted files, scanning for malware, and closing background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device Care. Tap "Optimize now," then tap Done. Find out more by checking out the article linked below. Thank you for your review; we’re happy to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for your feedback on the Galaxy A16 5G! These devices offer impressive battery life, optimized by intelligent power-saving modes. If you notice faster battery drain, features like Adaptive Battery, Device Care, or adjusting screen brightness can help extend your usage throughout the day. You can also boost your device’s performance in Device Care. The Quick Optimization feature enhances your device by identifying apps that use excessive battery, clearing unnecessary items from memory, deleting unwanted files, scanning for malware, and closing background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device Care. Tap "Optimize now," then tap Done. Find out more by checking out the article linked below. Thank you for your review; we’re happy to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US