Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,207
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
3
This item is ok but it has many flaws
on August 4, 2025
Posted by: CHINAMOON42
[This review was collected as part of a promotion.] This phone has problems it keeps freezing majority of the time and also hangs up your phone calls when your in the phone with people.. other than that the phone is OK it's futures are good just need improvement in my opinion
Value
3
Response from Samsung USBy R&R, August 7, 2025
Salutations CHINAMOON42,
Thank you for sharing your thoughts on the Galaxy A16 5G! It’s designed to handle everyday tasks reliably, but for an even better experience, try exploring features like Device care and background app management. If you notice occasional call drops, it’s probably due to signal concerns in your area. Sometimes, frequent call drops can be caused by a damaged or improperly inserted SIM card. Also, physical or liquid damage might be a factor. Don’t worry, there are simple troubleshooting steps you can try. Check out the article linked below for detailed guidance on fixing call concerns. If the behavior persists after trying these tips, our Samsung Support Team is always ready to help. Thanks for choosing Samsung. We’re here to support you every step of the way!
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G! It’s designed to handle everyday tasks reliably, but for an even better experience, try exploring features like Device care and background app management. If you notice occasional call drops, it’s probably due to signal concerns in your area. Sometimes, frequent call drops can be caused by a damaged or improperly inserted SIM card. Also, physical or liquid damage might be a factor. Don’t worry, there are simple troubleshooting steps you can try. Check out the article linked below for detailed guidance on fixing call concerns. If the behavior persists after trying these tips, our Samsung Support Team is always ready to help. Thanks for choosing Samsung. We’re here to support you every step of the way!
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features dependable very dura
on August 4, 2025
Posted by: Lovebug79
[This review was collected as part of a promotion.] I use this phone for everything great for music holds alot of apps runs fast and great phone all around
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camara and picture
on August 4, 2025
Posted by: Turtle
[This review was collected as part of a promotion.] I love it don't want any other phone Plus it like way too cool
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is very user friendly.
on August 4, 2025
Posted by: Cdngirl2
[This review was collected as part of a promotion.] My Galaxy A1 has a nice sleek design. It is light weight and comfortable to hold while using. This phone is very user friendly, with simple directions.
Value
3
Response from Samsung USBy R&R, August 7, 2025
Aloha Cdngirl2,
We're so excited that your Galaxy A16 5G is doing a great job for you! Whether you're working or having fun, it’s designed to keep up with you. The Galaxy A16 5G features a stunning 6.7" Super AMOLED display and a sleek 7.9 mm body, making it one of the most stylish options out there. We're glad you're enjoying everything your Galaxy A16 5G has to offer. Thank you for reaching out and for being part of the Galaxy family. Powered by possibility!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We're so excited that your Galaxy A16 5G is doing a great job for you! Whether you're working or having fun, it’s designed to keep up with you. The Galaxy A16 5G features a stunning 6.7" Super AMOLED display and a sleek 7.9 mm body, making it one of the most stylish options out there. We're glad you're enjoying everything your Galaxy A16 5G has to offer. Thank you for reaching out and for being part of the Galaxy family. Powered by possibility!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 4, 2025
Posted by: 7542154842
[This review was collected as part of a promotion.] I use my A16 phone to play games, soical media texting, using email.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy a16
on August 4, 2025
Posted by: Cmartin97
[This review was collected as part of a promotion.] Love this product and all its neat features including the Galaxy AI feature it is super helpful.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad, not great.
on August 4, 2025
Posted by: Lunarain3
[This review was collected as part of a promotion.] Galaxy AI Over all it gets the job done. Although, only having the phone a year, it lags a lot, and also battery life has never been that great.
Value
3
Response from Samsung USBy R&R, August 8, 2025
Hi Lunaraine3,
Thanks for sharing your thoughts on the Galaxy A16 5G. I'm really happy to hear that Galaxy AI is working well for you and helping you get things done more easily. Our goal is to give users smart tools that make everyday life better.
We totally get how important it is to have consistent speed and reliable battery life, especially as time goes on. The A16 5G was designed to be dependable, with features like AI optimization, power-saving modes, and adaptive learning to fit your usage. Check out the online article linked below for more details.
Thanks again for your feedback—it's really helpful as we keep improving the Samsung experience for everyone.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on the Galaxy A16 5G. I'm really happy to hear that Galaxy AI is working well for you and helping you get things done more easily. Our goal is to give users smart tools that make everyday life better.
We totally get how important it is to have consistent speed and reliable battery life, especially as time goes on. The A16 5G was designed to be dependable, with features like AI optimization, power-saving modes, and adaptive learning to fit your usage. Check out the online article linked below for more details.
Thanks again for your feedback—it's really helpful as we keep improving the Samsung experience for everyone.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very dependable, easy to use and fast reliable con
on August 4, 2025
Posted by: Willwill49
[This review was collected as part of a promotion.] Fast streaming gaming and downloads.
Highly recommend phone it's a great value!
Highly recommend phone it's a great value!
Value
5
Written by a customer while visiting Samsung US