Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
3
This product is alright I guess
on July 28, 2025
Posted by: Namelessdoer
[This review was collected as part of a promotion.] This phone is really slow at doing things such as loading apps or exiting apps, honestly at loading anything or exiting anything. Also it keeps disconnecting from my watch even though it's still near it but that could also be the watch im not sure.
Value
3
Response from Samsung USBy R&R, July 31, 2025
Hello Namelessdoer,
Thank you for sharing your thoughts on your Galaxy A16 5G! It looks like a quick tune-up can help your device perform at its best. You can easily do this with the Device Care feature, which gives you a friendly overview of your battery, storage, and RAM. It also helps to automatically boost your phone or tablet's speed and efficiency. The Quick Optimization tool makes it simple to identify apps that drain too much battery, clears out unnecessary items, deletes unwanted files, scans for malware, and closes background apps. Just head to Settings, swipe to Device Care, tap Optimize Now, and you're all set! If you want to learn more about keeping your device running smoothly, check out the helpful online guide, “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thanks again for your valuable feedback. We're so glad you chose Samsung for your mobile needs!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on your Galaxy A16 5G! It looks like a quick tune-up can help your device perform at its best. You can easily do this with the Device Care feature, which gives you a friendly overview of your battery, storage, and RAM. It also helps to automatically boost your phone or tablet's speed and efficiency. The Quick Optimization tool makes it simple to identify apps that drain too much battery, clears out unnecessary items, deletes unwanted files, scans for malware, and closes background apps. Just head to Settings, swipe to Device Care, tap Optimize Now, and you're all set! If you want to learn more about keeping your device running smoothly, check out the helpful online guide, “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thanks again for your valuable feedback. We're so glad you chose Samsung for your mobile needs!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product uncovers great features
on July 28, 2025
Posted by: Naa6525
[This review was collected as part of a promotion.] My phone always give me the opportunity to learn more thing. when I think there isn't much to do with this phone. it proves me wrong and I find very amazing features each day. simple put it really suits my needs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and nice camera
on July 28, 2025
Posted by: DwH960
[This review was collected as part of a promotion.] I have used this phone for Netflix, Prime Video, Hulu, Disney, Pandora.
I have tried Galaxy AI. I use this phone for my Dexcom 7, I have to say for Health,Weather, Streaming, Games, so many things, this is the best phone I have purchased so far.
I have tried Galaxy AI. I use this phone for my Dexcom 7, I have to say for Health,Weather, Streaming, Games, so many things, this is the best phone I have purchased so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera and features avali
on July 28, 2025
Posted by: Lovely2bee
[This review was collected as part of a promotion.] Galaxy Al is a very important feature when in assistance needs. Great second help with whatever question you have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great screen an graphics are cool
on July 28, 2025
Posted by: Babyboo
[This review was collected as part of a promotion.] But my battery won't hold a charge,&everytime i barely tap my phone it just shuts off on me completely other then that the screen is good the graphics are good.
Value
3
Response from Samsung USBy R&R, August 6, 2025
Hey Babyboo,
Your comments truly help us grow, and we're grateful for your time. The Galaxy really shines with features like the impressive 6.7-inch Super AMOLED display and a powerful 5000 mAh battery, which make it a favorite for many. If you find that your device is closing apps or shutting down unexpectedly, a quick software update might do the trick. To check for updates, just swipe down from the top right corner of your screen and tap the Settings icon. Then select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If there's an update available, it will download automatically; simply tap "Download now" if prompted. Follow the on-screen instructions to complete the installation. If the issue continues after updating, please don't hesitate to contact our Samsung Support Team; they’ll be happy to help. Thank you so much for your review; we truly appreciate you choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your comments truly help us grow, and we're grateful for your time. The Galaxy really shines with features like the impressive 6.7-inch Super AMOLED display and a powerful 5000 mAh battery, which make it a favorite for many. If you find that your device is closing apps or shutting down unexpectedly, a quick software update might do the trick. To check for updates, just swipe down from the top right corner of your screen and tap the Settings icon. Then select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If there's an update available, it will download automatically; simply tap "Download now" if prompted. Follow the on-screen instructions to complete the installation. If the issue continues after updating, please don't hesitate to contact our Samsung Support Team; they’ll be happy to help. Thank you so much for your review; we truly appreciate you choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and great graphics
on July 28, 2025
Posted by: Ponygirl
[This review was collected as part of a promotion.] Galaxy AI confuses me. Sometimes it does the opposite of what I say or ask. This phone is awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the wider screen . Its picture clarity pft
on July 28, 2025
Posted by: Gata420
[This review was collected as part of a promotion.] I had the Samsung Galaxy A15 so whenever my phone got messed up. I upgraded to the 16, and it's so much lighter. It's the screen, is wider. I like the inemities that it has so much. You can do with it. I mean picture and picture-in-picture. Split screens like notes. I mean, it's just very convenient. At other way around not only with the price but with the phone itself is just it's a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has alot advanced features
on July 28, 2025
Posted by: Loveshop29
[This review was collected as part of a promotion.] Hi I use my A16 5G for my daily routine for gaming, stream, Videos, Work and for School as well for calling and for much more I love the new feactures and as well the new look of my apps all of my devices are samsung I love the performance of the battery and the possibility of doing many things in one phone.
Value
5
Written by a customer while visiting Samsung US