Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
1
Not happy
on January 22, 2026
Posted by: SpecialK
I am not happy with my purchase. My previous phone was the A15 and was a decent phone until it qut charging, so I upgraded, I thought, to the A16. I have had nothing but problems, such as touchscreen freezing, slow peformance, poor pictute quality, and the most annoying little problem the speak keyboard input aloud feature keeps turning on by itself and I have tried every tip and hint in the book but it still continues to turn on by itself. Complete disappointment in this phone. I lwould definitely not recommend this phone.
Response from Samsung USBy R&R, January 23, 2026
Hi SpecialK,
Thank you for sharing your experience with your Galaxy A16 5G. The Galaxy A series devices are designed to provide reliable everyday performance with smart features tailored to user needs. Performance, display response, and accessibility options can all be affected by settings, updates, and usage habits. We appreciate you being a Samsung customer.
-Ty
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Thank you for sharing your experience with your Galaxy A16 5G. The Galaxy A series devices are designed to provide reliable everyday performance with smart features tailored to user needs. Performance, display response, and accessibility options can all be affected by settings, updates, and usage habits. We appreciate you being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 19, 2026
Posted by: McLovin
Great quality for the price and the size just fits right in my hand.
Response from Samsung USBy R&R, January 20, 2026
Hi McLovin,
Thank you for your feedback on the Galaxy A16 5G. With a balanced design and thoughtful features, this device provides a comfortable grip and dependable performance for everyday use. It’s great to hear how the design and quality come together to create a positive experience. Thank you for being a Samsung customer.
-Ty
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Thank you for your feedback on the Galaxy A16 5G. With a balanced design and thoughtful features, this device provides a comfortable grip and dependable performance for everyday use. It’s great to hear how the design and quality come together to create a positive experience. Thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Kidd
Verified Purchase:Yes
It was a gift for my.brother. He enjoyed it.......Alot!
Response from Samsung USBy R&R, January 7, 2026
Hi there Kidd,
Thank you for sharing your experience with the Galaxy A16 5G. It’s a great choice as a gift, as its reliability and everyday appeal make it a standout device. Designed to offer dependable performance and advanced smart features like Galaxy AI and more, the Galaxy A16 5G continues to be a thoughtful option for staying connected with friends and loved ones. It’s great to hear it has brought so much enjoyment to your brother. Thank you for making Samsung your go-to choice.
-Ty
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Thank you for sharing your experience with the Galaxy A16 5G. It’s a great choice as a gift, as its reliability and everyday appeal make it a standout device. Designed to offer dependable performance and advanced smart features like Galaxy AI and more, the Galaxy A16 5G continues to be a thoughtful option for staying connected with friends and loved ones. It’s great to hear it has brought so much enjoyment to your brother. Thank you for making Samsung your go-to choice.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Mom of four
from Fort worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
This was purchased for my daughter's first phone. It does everything it's supposed to and costs way less than a high end phone. My other 2 daughters have this same model going on a couple years with no issues other than one of them has a crack but the phone still works.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 7, 2026
Hey there Mom of four,
Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
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Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Laggy & Glitchy
on December 27, 2025
Posted by: Ari94
I dont understand how this phone has over 4 stars. Mine is laggy and glitches often. I have never had a samsung phone i didnt like until this one.
Response from Samsung USBy R&R, December 29, 2025
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Cheap Phone wouldn't recommend
on December 27, 2025
Posted by: Josh
from Bradford PA
Expertise:Intermediate
I bought this phone in national big box store.The phone was free with purchase of Service. So I though great a Samsung Phone. They're great! Except this phone was cheap and very buggy from the start. The memory is only 4gb and gets used up very fast if your doing more than one task and slows the phone down to snails pace. Then it drains the battery very fast from 100%-50% in a hour! Not to mention the phone get extremely hot! I would only recommend this phone for the most basic of smartphone user. If you need more power get the Galaxy S series phone. They are the best for a reason!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, December 29, 2025
Hello there Josh,
Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: KSchultz
from Samsung online
Expertise:Intermediate
Verified Purchase:Yes
Purchased this phone for my daughter who loves the processor speed and storage.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 7, 2026
Good Day KSchultz,
Thank you for sharing your experience with the Galaxy A16 5G. Smooth performance and ample storage truly enhance everyday use. It's great to hear how well this device met your needs. The Galaxy A Series continues to provide reliable technology that keeps users connected with confidence. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy A16 5G. Smooth performance and ample storage truly enhance everyday use. It's great to hear how well this device met your needs. The Galaxy A Series continues to provide reliable technology that keeps users connected with confidence. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad all around phone, hard pass.
on December 16, 2025
Posted by: Chicken Chaser
from Queens, NY
Expertise:Intermediate
Dont do it.
This will probably last u till u get home & then, it turns to poop. Phone can't process anything correctly. Always has UI issues. Loading an app takes fooooooorever. Again, don't do it.
Rule of thumb, if its cheap, it ain't good. If its good, it ain't cheap.
This will probably last u till u get home & then, it turns to poop. Phone can't process anything correctly. Always has UI issues. Loading an app takes fooooooorever. Again, don't do it.
Rule of thumb, if its cheap, it ain't good. If its good, it ain't cheap.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 17, 2025
Hola Chicken Cesar,
Thank you for sharing your thoughts on the Galaxy A16 5G. This model was made to provide essential Galaxy features, reliable connectivity, and access to the One UI experience for everyday use. Your comments about app load times and interface responsiveness highlight that performance expectations vary depending on usage. We know that device performance is vital, and to enhance it, periodic optimization is recommended to keep your device running smoothly. Use the Device Care feature to monitor your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved speed and performance. To do this, go to Settings, swipe to and tap Device Care, then tap 'Optimize now,' followed by Done. For more tips on maintaining your device’s performance, check the online resource linked below. Your feedback helps Samsung improve the balance between accessibility and performance across the Galaxy lineup. We appreciate your time and thank you for being part of the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G. This model was made to provide essential Galaxy features, reliable connectivity, and access to the One UI experience for everyday use. Your comments about app load times and interface responsiveness highlight that performance expectations vary depending on usage. We know that device performance is vital, and to enhance it, periodic optimization is recommended to keep your device running smoothly. Use the Device Care feature to monitor your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved speed and performance. To do this, go to Settings, swipe to and tap Device Care, then tap 'Optimize now,' followed by Done. For more tips on maintaining your device’s performance, check the online resource linked below. Your feedback helps Samsung improve the balance between accessibility and performance across the Galaxy lineup. We appreciate your time and thank you for being part of the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US