Hi there Gail biagioni, we appreciate you sharing your thoughts about your Samsung Galaxy A16. We know your phone is invaluable to you for a variety of tasks every day, and we would be happy to help you resolve any frustrations. We recommend reaching out directly to our team of experts through chat. They can work with you one on one to determine what experiencings you are having, and offer options for a resolution. We appreciate you being a Samsung customer. -Elizabeth