Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
50
4 Stars
20
3 Stars
14
2 Stars
11
1 Star
25
57%of customers recommend this product.
(
54 out of
94)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
2
Terrible phone
on January 18, 2026
Posted by: Rehberg
from Branson, Mo
Hate this phone. Worst phone i ever had/have!!! It is very slow to respond, often getting a black screen, needing to reboot. It is an awful phone. DO NOT buy this phone, don't waste your money on it !!!!
No, I would not recommend this to a friend.
By Samsung, January 20, 2026
Hi there Rehberg, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We know how important the uninterrupted usage of your device is to you every day. We have a few articles available to help you address the frustrations you mention experiencing titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available to assist you further if you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Frdd
from Homewood IL
Verified Purchase:Yes
Outdated model, runs very slow apps log you out when minimized this shouldnt be sold in this country anymore, only bought it as a replacement for my previous phone that was damaged and needed a replacement in a hurry and on a budget.
No, I would not recommend this to a friend.
By Samsung, January 20, 2026
Hi Frdd, thank you for your feedback on your Samsung Galaxy A16. We know how frustrating it can be when your device is not meeting your expectations. We have some articles available to assist you in maximizing the speed of your device titled "How to keep your Galaxy phone or tablet from slowing down" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available through chat if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Penny98
from Louisiana
Verified Purchase:Yes
Great product. Easy to transfer from old phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
Got it for my mom. She loves it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Leon s
Verified Purchase:Yes
I'm enjoying the phone love the size pretty fast for being an older model
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Carol 2
from Jacksonville, FL
Verified Purchase:Yes
Poor instructions. Had to consult the web site FAQ for decent direction.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3
Let me choose what apps. I want to install and use
on April 19, 2026
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
The phone is always adding unwanted Apps and trying to force me to use things I don't want or need.
No, I would not recommend this to a friend.
By Samsung, April 22, 2026
Hey John Mueller, we appreciate your feedback on your Samsung Galaxy A16. We know how frustrating it can be when your device is not operating as intended or expected. We have the complete manual available for your device to help you best align the settings and capabilities to your preferences. We also have our team of experts available to assist you through chat if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Mike1023
from Walker,WV
Verified Purchase:Yes
Cheap build, slow performance. But it is to be expected from a cheap phone.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com