Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
49
4 Stars
19
3 Stars
13
2 Stars
11
1 Star
24
58%of customers recommend this product.
(
53 out of
91)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Meganne
from Virginia beach
Verified Purchase:Yes
My service is even worse with this phone it constantly lags
By Samsung, December 15, 2025
Hi there Meganne, we appreciate you sharing your experience of your Samsung Galaxy A16 with us. We know how important the reliable connection of your device to your carrier is to you every day, and we would love to assist you in troubleshooting this experience at your convenience. We recommend using articles we have available online titled "Samsung phone has poor signal and cannot use data or make calls" and "Issues with mobile network connection on Samsung phone or tablet". We also have a few articles to help you with the speed of your device titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "How to keep your Galaxy phone or tablet from slowing down". Our team of experts is also available to assist you any time you have questions or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Kmassey76
from Mississippi
Verified Purchase:Yes
Pretty good phone my niece and husband both like theirs
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: N Pitre
from Houma La
Verified Purchase:Yes
I am very pleased with this phone. Easy to navigate, great performance. Happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Shrek91
from Texas
Verified Purchase:Yes
Just wish they offered the 6 or 8gb ram version
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 30, 2025
Hello there, thanks for sharing your thoughts with us on the Samsung Galaxy A16 5G. We’re glad to hear you think the product is okay, and we completely understand your wish for a 6GB or 8GB RAM option for the Samsung Galaxy. Your feedback is valuable as we always aim to offer more products that meet different needs, and your input helps us get there. If you require any kind of assistance, we are here to help.
Written by a customer while visiting ATT.com
Posted by: Bri B
from New Jersey
Verified Purchase:Yes
I only use this phone for work and I don’t have any complaints
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Jackson Tn
Verified Purchase:Yes
My mom really likes the phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Very slow process systems and can take a min to re
on January 14, 2026
Posted by: Ford family
Verified Purchase:Yes
Very slow processor and slow to respond
No, I would not recommend this to a friend.
By Samsung, January 16, 2026
Hi there Ford family, thank you for sharing your experience of your Samsung Galaxy A16 with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have some resources available online to assist you in articles titled "How to keep you Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet display is freezing or responding slowly". We also have our team of experts available to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Customer Rating
2
Terrible phone
on January 18, 2026
Posted by: Rehberg
from Branson, Mo
Hate this phone. Worst phone i ever had/have!!! It is very slow to respond, often getting a black screen, needing to reboot. It is an awful phone. DO NOT buy this phone, don't waste your money on it !!!!
No, I would not recommend this to a friend.
By Samsung, January 20, 2026
Hi there Rehberg, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We know how important the uninterrupted usage of your device is to you every day. We have a few articles available to help you address the frustrations you mention experiencing titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available to assist you further if you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com