Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
50
4 Stars
20
3 Stars
14
2 Stars
11
1 Star
25
57%of customers recommend this product.
(
54 out of
94)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Sadie W
from Reed City, MI
Verified Purchase:Yes
Poor quality and slow speed with glitches. It was at a low price promotion. I have always had Samsung Galaxies and they last an average of 5+ years. My screen broke on my last one and it was freezing prior to my upgrade. I saw this promotion for a discounted price and was upgrade eligible so I didnt hesitate. Boy, do I regret that decision. I'm in worse shape with this new phone and have more issues than my 5 year old one with a cracked screen.
No, I would not recommend this to a friend.
By Samsung, October 30, 2025
Hey Sadie W, thank you for your feedback on your Samsung Galaxy A16. We know how frustrating it can be when you have a device that is not meeting your expectations. We have a few resources available online to help you maximize the speed and troubleshoot your frustrations. We recommend browsing articles titled "How to keep your Galaxy phone or tablet from slowing down", "Galaxy phone or tablet's screen is frozen or responds too slowly", and "Samsung phone or tablet freezes and crashes". Our team of experts is also available to assist you if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Rockzilla
from Flagstaff Az
Verified Purchase:Yes
Lots of discrepancies with this unit
No, I would not recommend this to a friend.
By Samsung, November 3, 2025
Hey Rockzilla, thank you for your feedback on your Samsung Galaxy A16. We know how valuable your phone is to you, and how frustrating it is when your device is not operating as intended or expected. Without knowing what discrepancies you are experiencing with your device, we recommend reaching out to our team of experts at your convenience for assistance. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: MynameisTheresa
from KY
Verified Purchase:Yes
Phone keeps sounding an alarm at random
No, I would not recommend this to a friend.
By Samsung, November 4, 2025
Hi there MynameisTheresa, thank you for sharing your thoughts about your Samsung Galaxy A16 with us. We know how important the reliable usage of your device is to you every day, and we would love to assist you in resolving this experience. Please, reach out to our team of experts at your convenience through chat. They can offer their expertise to determine where this experience may be stemming from and work towards a resolution with you directly. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Larry0727
from Coleman TX 76834, United States
Verified Purchase:Yes
It works! It does what it’s supposed to do.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Snuqb2100
from Texas
Verified Purchase:Yes
Its ok for my kids but would not be great for me.
By Samsung, November 7, 2025
Hi there Snuqb2100, thank you for sharing your thoughts about your Samsung Galaxy A16 with us. We know how important specific features and capabilities are to our customers, and we do our best to provide a range of options to best align to these differences. We hope you'll reach out to us again in the future if you have additional feedback you would like to share, and help us continue to innovate our product line. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Nicholas M
from Texas
Verified Purchase:Yes
Runs super slow and we might have to buy another phone..not pleased at all
By Samsung, November 11, 2025
Hey there Nicholas M, we appreciate your feedback on your Samsung Galaxy A16. We know how important your phone is to you for a range of daily tasks, and we would love to assist you in ensuring your device operates as intended. We have a few articles available online to help you address the speed of your device at your convenience titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "How to keep your Galaxy phone or tablet from slowing down". We also have our team of experts available through chat to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: V M Armstrong
from Florida
Verified Purchase:Yes
A great phone!! Even for a so called Budget phone
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Port Hadlock, Wa.
Verified Purchase:Yes
Didn't need it. My old one was only three years old. It died one day. Found out later, after buying a new one, it was only a bad plug.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 8, 2025
Hello Grant, we value your feedback and sharing your experience. It sounds like you didn't actually need a replacement and that your old device was fairly new which must have been upsetting since you have just invested on a new device only to find out it was just a bad plug. We are committed to make this right and ensure you feel confident about your purchase going forward.
Written by a customer while visiting ATT.com