Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
47
4 Stars
18
3 Stars
13
2 Stars
10
1 Star
23
58%of customers recommend this product.
(
50 out of
86)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Rockzilla
from Flagstaff Az
Verified Purchase:Yes
Lots of discrepancies with this unit
No, I would not recommend this to a friend.
By Samsung, November 3, 2025
Hey Rockzilla, thank you for your feedback on your Samsung Galaxy A16. We know how valuable your phone is to you, and how frustrating it is when your device is not operating as intended or expected. Without knowing what discrepancies you are experiencing with your device, we recommend reaching out to our team of experts at your convenience for assistance. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: MynameisTheresa
from KY
Verified Purchase:Yes
Phone keeps sounding an alarm at random
No, I would not recommend this to a friend.
By Samsung, November 4, 2025
Hi there MynameisTheresa, thank you for sharing your thoughts about your Samsung Galaxy A16 with us. We know how important the reliable usage of your device is to you every day, and we would love to assist you in resolving this experience. Please, reach out to our team of experts at your convenience through chat. They can offer their expertise to determine where this experience may be stemming from and work towards a resolution with you directly. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Larry0727
from Coleman TX 76834, United States
Verified Purchase:Yes
It works! It does what it’s supposed to do.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Snuqb2100
from Texas
Verified Purchase:Yes
Its ok for my kids but would not be great for me.
By Samsung, November 7, 2025
Hi there Snuqb2100, thank you for sharing your thoughts about your Samsung Galaxy A16 with us. We know how important specific features and capabilities are to our customers, and we do our best to provide a range of options to best align to these differences. We hope you'll reach out to us again in the future if you have additional feedback you would like to share, and help us continue to innovate our product line. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Nicholas M
from Texas
Verified Purchase:Yes
Runs super slow and we might have to buy another phone..not pleased at all
By Samsung, November 11, 2025
Hey there Nicholas M, we appreciate your feedback on your Samsung Galaxy A16. We know how important your phone is to you for a range of daily tasks, and we would love to assist you in ensuring your device operates as intended. We have a few articles available online to help you address the speed of your device at your convenience titled "Galaxy phone or tablet's screen is frozen or responds too slowly" and "How to keep your Galaxy phone or tablet from slowing down". We also have our team of experts available through chat to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: V M Armstrong
from Florida
Verified Purchase:Yes
A great phone!! Even for a so called Budget phone
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Port Hadlock, Wa.
Verified Purchase:Yes
Didn't need it. My old one was only three years old. It died one day. Found out later, after buying a new one, it was only a bad plug.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 8, 2025
Hello Grant, we value your feedback and sharing your experience. It sounds like you didn't actually need a replacement and that your old device was fairly new which must have been upsetting since you have just invested on a new device only to find out it was just a bad plug. We are committed to make this right and ensure you feel confident about your purchase going forward.
Written by a customer while visiting ATT.com
Posted by: Brittany Green
from Kirksville mo
Verified Purchase:Yes
I hate this phone. Its so slow with everything. I rather have my iPhone switched over and use it instead. I can't do things I could with my iPhone. I hate android phones.
No, I would not recommend this to a friend.
By Samsung, November 17, 2025
Hi there Brittany Green, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We know that changing manufacturers can come with a bit of a learning curve. We have some articles available to help you maximize the speed of your device titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". The complete manual is also available for your device to help you best align the settings to your preferences, and discover the full capabilities of your phone. We lastly, have our team of experts available to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com