Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
5
A series n on my way to S.
on December 5, 2025
Posted by: Devilishsmile
[This review was collected as part of a promotion.] This has been the most dependability out of a phone that I have personally ever known. School,work, zoom I've done it all with this phone for two years. I can't wait to see my next device and the dependability it can bring. Im hoping to step up to the S series for the holidays. I wouldn't trust any other brand. Go Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Freezes up
on December 5, 2025
Posted by: Savage
[This review was collected as part of a promotion.] Its ok. Had it for about a year and a half. It freezes up alot and has other qwerks
Value
2
Response from Samsung USBy R&R, December 11, 2025
Greetings Savage,
We appreciate your feedback as a long-term Galaxy A16 5G user. This model was designed for durability and practical performance, and your input helps us enhance its dependability. If your device occasionally freezes or behaves oddly, clearing the cache might help. Clearing app cache is like giving your apps a reset; it removes leftover files that can cause slowdown. To do this, go to Settings, swipe to and tap Apps, find the app, then tap Storage, and finally tap Clear cache. For more tips on maintaining your device's performance, visit the link below. Thank you for helping us improve the Galaxy experience with future updates. We value your support as a member of the Samsung family and your shared experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We appreciate your feedback as a long-term Galaxy A16 5G user. This model was designed for durability and practical performance, and your input helps us enhance its dependability. If your device occasionally freezes or behaves oddly, clearing the cache might help. Clearing app cache is like giving your apps a reset; it removes leftover files that can cause slowdown. To do this, go to Settings, swipe to and tap Apps, find the app, then tap Storage, and finally tap Clear cache. For more tips on maintaining your device's performance, visit the link below. Thank you for helping us improve the Galaxy experience with future updates. We value your support as a member of the Samsung family and your shared experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone works great for how I use it
on December 5, 2025
Posted by: ABsdillema
[This review was collected as part of a promotion.] The galaxy AI is very helpful in too many ways.
The streaming videos has no problems.
And for music the re e is no competition
The streaming videos has no problems.
And for music the re e is no competition
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product allows you to use your fingerprint.
on December 5, 2025
Posted by: Highplainshoney
[This review was collected as part of a promotion.] I use my Galaxy a 165g telephone for monetary purposes. I pay my bills through the phone. Are you going to make purchases for my bank account with the phone. The product flows seamlessly and is easy to learn. And I do have a good time asking the Galaxy AI questions. It is a very informative app on my telephone.
Value
4
Response from Samsung USBy R&R, February 13, 2026
Hello Highplainshoney,
Thank you for sharing how you use your Galaxy A16 5G daily. Features like fingerprint access are made to boost confidence and convenience, especially for tasks like managing payments and checking your accounts. It’s great to hear the device feels smooth and easy to learn, while Galaxy AI provides helpful extra insights. Your experience shows the right mix of security and simplicity built into the Galaxy lineup. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how you use your Galaxy A16 5G daily. Features like fingerprint access are made to boost confidence and convenience, especially for tasks like managing payments and checking your accounts. It’s great to hear the device feels smooth and easy to learn, while Galaxy AI provides helpful extra insights. Your experience shows the right mix of security and simplicity built into the Galaxy lineup. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Awesome features and performance
on December 5, 2025
Posted by: Gud2luknSureboy
[This review was collected as part of a promotion.] I bought this phone for my 15yo son who just got into high school and needed a good phone for ease of communication and to keep up with school work as well as submitting his assigments. So far it has been awesome and he's only had great things to say about his phone. Personally, my wife and I have been using Samsung phones for as long as I can remember, and I'm only glad to introduce these awesome devices to the next generation - my kids. Will be doing same for my 12yo and 10yo when it's time for them to get theirs. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This A16 bleutooth no good
on December 5, 2025
Posted by: Chinobrat18
[This review was collected as part of a promotion.] My 24Altra was a better phone but it got stolen and could not afford a new one so i bought a A16 it a good phone but the bluetooth went out on it after warranty had expierd so im stuck with the phone can't afford a new one or have it fix thank you spectrom i wish i had my 24Altra
Value
4
Response from Samsung USBy R&R, February 11, 2026
Hi Chinobrat18,
Thank you for sharing your experience. The Galaxy A16 5G is designed to deliver reliable connectivity and everyday performance, with features like Bluetooth being key for staying connected. Comparing various Galaxy models offers helpful insights into how each caters to different needs. We appreciate your feedback and your ongoing trust in Samsung. Thank you for making Samsung your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience. The Galaxy A16 5G is designed to deliver reliable connectivity and everyday performance, with features like Bluetooth being key for staying connected. Comparing various Galaxy models offers helpful insights into how each caters to different needs. We appreciate your feedback and your ongoing trust in Samsung. Thank you for making Samsung your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love my galaxy
on December 5, 2025
Posted by: Kaceystrings
[This review was collected as part of a promotion.] The ai assistant is very helpful. I would love to have the shake feature like the moto however would never choose anything but my samsung.
Value
4
Response from Samsung USBy R&R, February 10, 2026
Hiya Kaceystrings,
Thank you for sharing what you like about the Galaxy A16 5G. It’s great to hear that the AI assistant has been helpful in your daily use. We also appreciate you mentioning a feature you’ve enjoyed elsewhere, as feedback like that highlights what customers find useful and fun. Your loyalty means a lot, and we’re glad Galaxy remains your choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing what you like about the Galaxy A16 5G. It’s great to hear that the AI assistant has been helpful in your daily use. We also appreciate you mentioning a feature you’ve enjoyed elsewhere, as feedback like that highlights what customers find useful and fun. Your loyalty means a lot, and we’re glad Galaxy remains your choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Self care purchase
on December 5, 2025
Posted by: Blondezilla78
[This review was collected as part of a promotion.] I absolutely love my A16 5G. It was a purchase for myself, which I never do, hahaha, but I'm so glad I did this time. I appreciate how easy the Google AI feature makes everyday tasks & also that it gives me a second opinion on things that I'd normally have to ask another human for their opinion on...and we all know how that can go at times!!! I'm overjoyed with all of the new upgrades & that I was able to get the larger storage option. Overall, I'm very happy with my purchase & always am with Samsung & the Galaxy line of products!!!
Value
4
Response from Samsung USBy R&R, February 11, 2026
Hey there Blondezilla78,
Thank you for sharing such a joyful experience. Choosing something for yourself can feel especially meaningful, and it’s great to hear how the Galaxy A16 5G has supported your daily life. From helpful AI tools to expanded storage, the device is designed to make everyday moments easier and more enjoyable. Your enthusiasm truly reflects the heart of the Galaxy experience. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing such a joyful experience. Choosing something for yourself can feel especially meaningful, and it’s great to hear how the Galaxy A16 5G has supported your daily life. From helpful AI tools to expanded storage, the device is designed to make everyday moments easier and more enjoyable. Your enthusiasm truly reflects the heart of the Galaxy experience. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US