Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
47
4 Stars
18
3 Stars
13
2 Stars
10
1 Star
23
58%of customers recommend this product.
(
50 out of
86)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: L Buck
from Oregon
Verified Purchase:Yes
SLOW, the system is extremely slow. I slightly regret upgrading to this "new" phone
No, I would not recommend this to a friend.
By Samsung, October 10, 2025
Hi there L Buck, thank you for your feedback on your Samsung Galaxy A16. We know the speed of your device is a vital part to your enjoyment and continue usage. We have some resources to help you maximize the speed of your device in articles titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have our team of experts available to assist you further ifthis frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: J Sant
Verified Purchase:Yes
The phone runs very slow. Take time to respond the commands and froze too often. If you want a phone to make calls only, the A16 is right for you. Otherwise, than that not recommended.
No, I would not recommend this to a friend.
By Samsung, October 15, 2025
Hello J Sant, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We know how upsetting it is when your device is not aligning to your expectations in functionality. We have some articles available online to help you with the speed and responsiveness of your device. These are titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have our team of experts available through chat if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Noooooop
from Florida
Verified Purchase:Yes
I'm just not happy with y'all no happy with the service and I'm paying way too much it's time to change services
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: DanB1stDelta
from Brownsville, TX
Verified Purchase:Yes
This model will not connect to HDMI
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, November 3, 2025
Thank you for sharing your feedback! We're glad to hear you’re happy with the price of your Samsung Galaxy A16 5G. Regarding the HDMI connection, this device does not support HDMI output natively. For screen sharing or connecting to a larger display, you may want to explore wireless options like Smart View or casting to compatible smart TVs.
If you have any other questions about your device’s features or need help finding the best solution for your setup, we’re here to help! Thank you for choosing AT&T—enjoy your new Galaxy A16 5G!
If you have any other questions about your device’s features or need help finding the best solution for your setup, we’re here to help! Thank you for choosing AT&T—enjoy your new Galaxy A16 5G!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
A16 is trash worse galaxy i ever had
No, I would not recommend this to a friend.
By Samsung, October 29, 2025
Hello Daryl Ford, we appreciate your feedback on your Samsung Galaxy A16. We are always more than happy to assist our customers resolve any frustration they are experiencing with their chosen device. We hope you have found the device that best align to your usage preferences, and needs. Please, reach out to us again in the future any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Laceigh
Verified Purchase:Yes
Was easy to find on the ATT app. The device is very easy to use and navigate through.
Written by a customer while visiting ATT.com
Posted by: Robert paulson
from Lou ky
Verified Purchase:Yes
Good phone. I like it ....
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Sadie W
from Reed City, MI
Verified Purchase:Yes
Poor quality and slow speed with glitches. It was at a low price promotion. I have always had Samsung Galaxies and they last an average of 5+ years. My screen broke on my last one and it was freezing prior to my upgrade. I saw this promotion for a discounted price and was upgrade eligible so I didnt hesitate. Boy, do I regret that decision. I'm in worse shape with this new phone and have more issues than my 5 year old one with a cracked screen.
No, I would not recommend this to a friend.
By Samsung, October 30, 2025
Hey Sadie W, thank you for your feedback on your Samsung Galaxy A16. We know how frustrating it can be when you have a device that is not meeting your expectations. We have a few resources available online to help you maximize the speed and troubleshoot your frustrations. We recommend browsing articles titled "How to keep your Galaxy phone or tablet from slowing down", "Galaxy phone or tablet's screen is frozen or responds too slowly", and "Samsung phone or tablet freezes and crashes". Our team of experts is also available to assist you if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com