Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
50
4 Stars
20
3 Stars
14
2 Stars
11
1 Star
25
57%of customers recommend this product.
(
54 out of
94)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Out4walkB
Verified Purchase:Yes
The phone itself is much like the model I had previously so it's easy for me to use, but it lags in speed and sometimes freezes in apps or games.
By Samsung, June 23, 2025
Hey there Out4walkB, thank you for your feedback on your Samsung Galaxy A16. We are happy to hear that you are overall pleased with the usage and features of your device. We have two great articles available online to help you maximize your experience and troubleshoot the speed and freezing you mention experiencing. These articles are titled "How to keep your Galaxy phone or tablet from slowing down" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available through chat any time you have questions or experience frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Taylor Michigan
Verified Purchase:Yes
Junk. Sure wish I didn't buy into this one. Let alo e 2 of them. Not happy
No, I would not recommend this to a friend.
By Samsung, June 24, 2025
Hey there Anonymous 222, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We understand how frustrating it can be when your device is not meeting your expectations in overall functionality. Without knowing the details of your frustrations, please reach out to our team of experts through chat for one on one assistance and to review all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Benarty
from Katy Texas
Verified Purchase:Yes
Not to the standard I had hoped for. Biggest complaint is battery life, it barely lasts one day before requiring to be recharged. I have tried the battery saver and ran the phone diagnostic test. It shows no issues.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: DVanOrmer
from Denver Co
Verified Purchase:Yes
Too big. Camera not great, feels cheap, slow operating system
No, I would not recommend this to a friend.
By Samsung, June 13, 2025
Hi there DVanOrmer, we appreciate your feedback on your Samsung Galaxy A16. We know how important your device is to you every day for a range of tasks. We have some great troubleshooting guides available online to help you with the speed and camera of your device titled "Galaxy phone or tablet camera does not focus on the subject", "Galaxy phone or tablet photos and videos are blurry or dark", and "How to keep your Galaxy phone or tablet from slowing down". Our team of experts is also available through chat if you ever have questions or continue to experience these frustrations. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: jpel
from knollwood, tx
Verified Purchase:Yes
like the phone. just dont like the ads. one ad installed the talkback program which completely took control of the phone and i was not able to do anything with the phone as a result. took it to att store. they wiped the phone to get rid of the talkback menu. no ads should be allowed on cell phones.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Mr E 3756
Verified Purchase:Yes
It really unfair right because I'm still learning about the phone.
By Samsung, June 10, 2025
Hey Mr E 3756, thank you for sharing your experience of your Samsung Galaxy A16 with us. We understand that new devices can take time to adjust to as you discover the capabilities and align the settings to your preferences. We have resources available to help you with this discovery including the full device manual, tutorial videos, and our team of experts to answer questions through chat. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Jr D
from Tennessee
Verified Purchase:Yes
Decent phone. Does everything I need it to do. Price is what drove me to purchase....and needing a new phone.
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, June 13, 2025
Thanks for your feedback, we're glad to hear you're enjoying your Samsung A16 with 128GB! To learn more about the device features please click on the link: https://www.att.com/scmsassets/support/wireless/sam-a166-en-ug-os14-010625-final.pdf?msockid=26021b49309e608119960d4031546178
By Samsung, June 10, 2025
Hi Jr D, we appreciate your feedback on your Samsung Galaxy A16. We are pleased to hear that you are overall happy with the usage of your device, and finding it able to meet your needs throughout the day. Please, reach out to us again in the future at any time if you have questions or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: ADL7
from Louisville Kentucky
Verified Purchase:Yes
I like the phone but my issues is with the sound quality. I love listening to my music but this phone wont let me fix the music the way i like. And i would like the picture quality to be better than it is.
No, I would not recommend this to a friend.
By Samsung, June 10, 2025
Hey ADL7, thank you for your feedback on your Samsung Galaxy A16. We are happy toh ear that youa re overall pleased with the usage of your device, and we have some resources to help you maximize your experience. We recommend the article we have for the audio settings titled "Discover the Advanced audio settings on Galaxy devices". We also have the full device manual available to help you with the different settings and features of your camera. Lastly, we have our team of experts available any time you feel that your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com