Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
4
Smooth device
on June 2, 2025
Posted by: Seany24
[This review was collected as part of a promotion.] Great Samsung phone to utilize for music, video, web surfing, and work projects.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Alot of viruses. Phone barely works.
on June 2, 2025
Posted by: OutofthisGalaxy
[This review was collected as part of a promotion.] I got mine not even 35 days ago. On day 3 it already was taken over by viruses and scam calls. It shuts off and reboots by itself. Never does what you are trying to do. My Galaxy A16 is not a good choice. I would rather have an outdated phone than a brand new one that I cannot even use.
Value
1
Response from Samsung USBy R&R, June 10, 2025
Hello OutofthisGalaxy,
Thank you for sharing your experience with your Galaxy A16 5G. To provide you with the best support, we may need additional information. By reaching out to our Samsung Support Team, we can provide you with tailored guidance that is specifically tailored to your situation. In the meantime, resetting your device could help resolve any unusual activity.
You can also utilize the Smart Call feature to block spam calls, which will filter unwanted calls on your phone. For more information, please check out “Block spam calls with Smart Call on your Galaxy phone.” Additionally, we recommend reviewing “Protect your Galaxy phone or tablet from malware” to learn how to safeguard your device against unexpected occurrences.
We look forward to assisting you in getting your phone to perform as you expect. Thank you for being a valued member of the Samsung community!
Block spam calls with Smart Call on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003438/
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. To provide you with the best support, we may need additional information. By reaching out to our Samsung Support Team, we can provide you with tailored guidance that is specifically tailored to your situation. In the meantime, resetting your device could help resolve any unusual activity.
You can also utilize the Smart Call feature to block spam calls, which will filter unwanted calls on your phone. For more information, please check out “Block spam calls with Smart Call on your Galaxy phone.” Additionally, we recommend reviewing “Protect your Galaxy phone or tablet from malware” to learn how to safeguard your device against unexpected occurrences.
We look forward to assisting you in getting your phone to perform as you expect. Thank you for being a valued member of the Samsung community!
Block spam calls with Smart Call on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003438/
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on June 2, 2025
Posted by: 420monkey
[This review was collected as part of a promotion.] I use this device for regular purposes & I can say this device handles well for what it is intended to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Backup and it memory
on June 2, 2025
Posted by: Lovetoshop
[This review was collected as part of a promotion.] Gaming it hi speed and has a lot of memory it is good backup to cloud and I others
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is Amazing
on June 2, 2025
Posted by: Galaxypro88
[This review was collected as part of a promotion.] The galaxy Ai feature is awesome; it is a lot more accurate and detail. I like how AI ask questions about your inquiry so you can obtain the best result when searching for information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's good phone
on June 2, 2025
Posted by: CamoYuma
[This review was collected as part of a promotion.] I use this phone for everything. When I wake up it's the first thing I use and makes calls
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My galaxy worked amazing brand new. Not anymore.
on June 2, 2025
Posted by: Teamchaz
[This review was collected as part of a promotion.] At first my galaxy was awesome. Now that it's older and not so brand new it's not working as fast as it once did. My galaxy AI is a great feature and I appreciate the galaxy brand
Value
3
Response from Samsung USBy R&R, June 5, 2025
How is it gong Teamchaz,
Thank you for reaching out to share your experience with the Galaxy A16 5G. Maintaining your phone in excellent condition is straightforward. Occasionally, you may notice some slowdown, which usually indicates it’s time to update your device. Software updates function like oil changes and tune-ups for your phone or tablet—they help keep everything running smoothly. Updates also enhance the user interface, improve security, and fix minor bugs.
We recommend updating your software whenever a new version is available to ensure your device remains in optimal condition. Please note that during the update process, your phone will be unavailable, and files will be inaccessible. You will also be unable to make calls, including to emergency services.
There may also be some changes to the device's interface after the update is completed. To check for updates, use two fingers to swipe down from the top right corner of the screen, then tap the Settings icon. Swipe and tap on "Software Update" or "System Updates," as this option varies by model. Tap Download and Install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically, although you may need to tap 'Download now' on some devices. Once the download is complete, follow the on-screen instructions to install the update.
For more information on keeping your Galaxy A16 5G up to date, please refer to the links provided below. Additionally, our knowledgeable Samsung Support Team is always ready to assist you, so don’t hesitate to reach out if you need help. Thank you for your review. We appreciate your choice of Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
How to update your Android OS | Samsung US
https://www.youtube.com/watch?v=NCRLCzoNLmI
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out to share your experience with the Galaxy A16 5G. Maintaining your phone in excellent condition is straightforward. Occasionally, you may notice some slowdown, which usually indicates it’s time to update your device. Software updates function like oil changes and tune-ups for your phone or tablet—they help keep everything running smoothly. Updates also enhance the user interface, improve security, and fix minor bugs.
We recommend updating your software whenever a new version is available to ensure your device remains in optimal condition. Please note that during the update process, your phone will be unavailable, and files will be inaccessible. You will also be unable to make calls, including to emergency services.
There may also be some changes to the device's interface after the update is completed. To check for updates, use two fingers to swipe down from the top right corner of the screen, then tap the Settings icon. Swipe and tap on "Software Update" or "System Updates," as this option varies by model. Tap Download and Install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should begin downloading automatically, although you may need to tap 'Download now' on some devices. Once the download is complete, follow the on-screen instructions to install the update.
For more information on keeping your Galaxy A16 5G up to date, please refer to the links provided below. Additionally, our knowledgeable Samsung Support Team is always ready to assist you, so don’t hesitate to reach out if you need help. Thank you for your review. We appreciate your choice of Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
How to update your Android OS | Samsung US
https://www.youtube.com/watch?v=NCRLCzoNLmI
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a good features
on June 2, 2025
Posted by: Elchore
[This review was collected as part of a promotion.] few weeks now, and it's honestly been a solid performer for its price range. Whether it's streaming shows, gaming, or working on the go, The large 6.5” HD+ display makes watching Netflix and YouTube enjoyable. I was pleasantly surprised by how well the Galaxy A16 5G handles mobile games. Titles like Call of Duty: Mobile and Asphalt 9 run smoothly thanks to the MediaTek Dimensity processor. For productivity, it’s more than capable. I use it for checking emails, video calls, editing documents, One of the standout additions is the Galaxy AI integration. Features like real-time language translation during chats and smart photo editing (especially the Object Eraser) bring premium-level capabilities to an affordable phone. The dual camera setup (50MP main) is decent in good lighting. I use it for quick shots, scanning docs, and the occasional TikTok
Value
5
Written by a customer while visiting Samsung US