Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
50
4 Stars
20
3 Stars
14
2 Stars
11
1 Star
25
57%of customers recommend this product.
(
54 out of
94)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Tcm82
from San Tan Valley, AZ
Verified Purchase:Yes
It freezes all the time and can't store what i need it to do
No, I would not recommend this to a friend.
By Samsung, July 10, 2025
Hi Tcm82, we appreciate your feedback on your Samsung Galaxy A16. We know how frustrating it is when your device is not aligning to your expectations. We have some resources to help you maximize the speed and freezing you mention with your device in articles titled “How to keep your Galaxy phone or tablet from slowing down” and “Samsung phone or tablet freezes and crashes”. This device is also compatible with physical storage expansion through usage of a micro SD card up to 1TB in size. We have our team of experts available through chat if you are interested in exploring this option, digital cloud based options, or continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Kruisincats
Verified Purchase:Yes
I much preferred the S9+, but the battery was no longer charging all the way
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Oliver_2015
from Earth
Verified Purchase:Yes
Excellent value phone for people.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mrs Hunter
Verified Purchase:Yes
Its ridiculous the prices you all charge! Looking for anotjer carrier.
Response from ATT.comBy -Eli, AT&T CARE, July 24, 2025
We hear you, and we know that pricing is a key factor when choosing your wireless carrier. At AT&T, we’re committed to delivering reliable coverage, innovative technology, and exceptional customer service that give you great value for your investment. We also offer a variety of plans and promotions designed to fit different budgets and lifestyles. If you’d like, we’d be happy to help you explore options that better suit your needs. Thank you for considering AT&T! we appreciate the opportunity to serve you.
Written by a customer while visiting ATT.com
Customer Rating
5
Working great and great service easy to use, clear
on June 27, 2025
Posted by: Alicia Gallion
Verified Purchase:Yes
Works great. Service great.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Much better phone than A11, pleased with the performance.
Written by a customer while visiting ATT.com
Posted by: Wendi E
from Texas
Verified Purchase:Yes
Decent device, however, does not support wireless charging, which we did not realize. Had to return and upgrade to another device, which was a $55 restock fee mistake on our part for not realizing.
No, I would not recommend this to a friend.
By Samsung, June 23, 2025
Hi there Wendi E, we appreciate you sharing your feedback on your Samsung Galaxy A16. We understand how important specific features of your device are to you every day. We hope you are pleased with the new device, and that it better aligns to your usage preferences. We have our team of experts available any time you have questions about your Samsung products, or our line of devices. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Lynn Gibs
from Va
Verified Purchase:Yes
Phone is slow and can only be charged by plugging into charger. Cannot place on charging pad.
No, I would not recommend this to a friend.
By Samsung, June 23, 2025
Hi there Lynn Gibs, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We know how frustrating it can be when your device is not aligning to your preferences or expectations. We do our best to provide a range of devices that will meet the needs, wants, and budgets of our customers. We have a great troubleshooting guide available to help you maximize the speed of your device at your convenience titled "How to keep your Galaxy phone or tablet from slowing down". You can also reach out to our team of experts through chat any time you have questions, or experience anything out of the ordinary with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com