Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
47
4 Stars
18
3 Stars
13
2 Stars
10
1 Star
23
58%of customers recommend this product.
(
50 out of
86)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
2
Frustatingly slow to react. I would not recommend.
on September 17, 2025
Posted by: Kirk J
from Bloomington, IL
Verified Purchase:Yes
I needed to upgrade my phone as the old one was no longer updating and could not connect to my work email. So, I went with the A16. Unfortunately, it appears the processing speed is worse than my old one; if I have an app or two open and try to close one, seems to not respond/or responds too slow. It really is frustrating and I would not recommend.
No, I would not recommend this to a friend.
By Samsung, September 19, 2025
Hi there Kirk J, we appreciate your feedback on your Samsung Galaxy A16. We know how frustrating it can be when your device is not operating as intended or expected. We have a few articles available to help you maximize the speed of your device titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have our team of experts available to offer additional assistance if you continue to experience your frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: CDarnell
Verified Purchase:Yes
Easy to use. Enjoy the increased memory.
Written by a customer while visiting ATT.com
Posted by: Not very happy1
from Northumberland pa
Verified Purchase:Yes
It shuts off all the time and is very slow
Written by a customer while visiting ATT.com
Posted by: LydiaZ
from North Little Rock, AR
Verified Purchase:Yes
Ugh, it was alright, but didnt even withstand a little water when i had to run to the car in mid rain downpour. So it just a nice paperweight atm. My fault for not having a waterproof (not water resistant) case bc the case i had kept a little water with its frame. Amd of course insurance wasnt on there when I thought it was so yay me. But when i was using it, it was good for the basics and had a good refresh rate amd nice camera.
I would recommend this to a friend!
By Samsung, September 23, 2025
Hi there LydiaZ, we appreciate your feedback on your Samsung Galaxy A16. We know how important your phone is to you every day, and the disappointment that can come when your device is not aligning to your expectations. If you are seeking options available to resolve this frustration, please reach out to our team of experts at your convenience, through chat. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from , Bayamon, PR, 00959
Verified Purchase:Yes
for stars which is great to me
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, October 3, 2025
Hey Paris! We truly appreciate you taking the time to share your feedback and giving us four stars. It's wonderful to hear that your Samsung Galaxy A16 5G has been performing well and meeting your needs; we understand how important a reliable device is in today’s daily life. We’ll continue working hard to ensure every experience exceeds your expectations, and we look forward to keeping you satisfied with our products. Please feel free to visit this link: https://www.att.com/device-support/index/Samsung/SamsungSMA166U, to learn more about your device and its features.
Written by a customer while visiting ATT.com
Customer Rating
4
So far so good. The phone has additional featureat
on September 28, 2025
Posted by: Cove
from South Central Pennsylvania
Verified Purchase:Yes
I like the new features it has
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, October 3, 2025
Hello there, thank you for sharing your experience. We are glad to hear that you have noticed some exciting features on your Samsung Galaxy A16 5G, It must be really satisfying to see the upgrades and enhancing your experience. We are here to ensure your device will continue to serve you well, meanwhile you can also visit this link to explore and learn more about your device: https://www.att.com/device-support/index/Samsung/SamsungSMA166U.
Written by a customer while visiting ATT.com
Posted by: Charlesdshearer
Verified Purchase:Yes
Having glitches with it device I was happy with my a13
No, I would not recommend this to a friend.
By Samsung, September 30, 2025
Hello Charlesdshearer, we appreciate your feedback on your Samsung Galaxy A16. We know how valuable your phone is to you every day, and we would love to assist you with any frustration you are experiencing. We have an article to assist you with any freezing or crashing you mention experiencing titled "Samsung phone or tablet freezes and crashes". If this is not your experience with your device, please reach out to our team of experts directly to assist you with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Bchill
from Florida
Verified Purchase:Yes
Super basic phone, I just use it for a business line.
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, October 7, 2025
Hello there! We appreciate you taking the time to review the phone. It’s great to hear that the Samsung Galaxy A16 5G is helping you stay connected through calls and texts, and that it meets your requirements as a reliable business line. Your feedback is valuable and helps others make informed decisions about their devices. To learn more about this device please click on the link: https://www.att.com/device-support/index/Samsung/SamsungSMA166U\n
Written by a customer while visiting ATT.com