Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,045 Reviews)
Rating breakdown 7,045 reviews
5 Stars
3,817
4 Stars
1,402
3 Stars
843
2 Stars
449
1 Star
534
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
I'm still out the $15K Refunds for 2024 & 2025.
on February 26, 2026
Posted by: barnhap
from Oregon
I've used Turbo Tax for over 20 years with no problems until I got remarried to a person who didn't have a Social Security Card. Wo I submitted a W7 for a TIN but had to do this through the local IRS office. I did get the TIN number a few weeks later and was left with the option of having to do video interview to verify my wifes identity. Which we had done when we went into the IRS office. We got an acknowledgement verifying her ID but Turbo Tax wouldn't allow us to resubmit and apparently doesn't have an automatic was to communicate with ID ME. After another IRS appointment we were told that we had to physically mail in the Turbo Tax 2024 paperwork to Ogden, UT. We did and our UPS Tracking confirmed that it was picked up at the PO Box. That was six months ago. We have not received any communication from the IRS about even it being received. After a couple of more months we set another IRS appointment and were told that we should just resubmit the electronic form. Unfortunately, the IRS wouldn't accept the form now that it is late 2025. So, I set another IRS appointment and they over the course of 1 year, even the IRS couldn't tell me where my Tax Forms were. They recommended that I mail it back in a Fourth Time. I came prepared with the updated form and the Portland Office mailed my form in. Moving on to filing for 2025 I'm stranded because one of the questions that is being asked is what my AGI was for 2024 and since the iRS hasn't gotten to my 2024 forms 2025 was REJECTED. Seems like a silly thing to uphold my Refunds. Turbo Tax has a long way to go dealing with Immigrants coming into our country legally and doing everything that they can to do it right we are getting penalized for Turbo Tax not getting the notifications from ID ME that should've immediately allowed us to move forward. In addition, holding up future returns because of the ADI question is absurd.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It's just barely adequate
on February 26, 2026
Posted by: NoThanks909
from Texas
It's just barely adequate and often leaves the user unsure if things are accurate even after inputting and importing documents.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Import Feature Clunky
on February 26, 2026
Posted by: Natdee
from TX
The importing from financial institutions was very clunky and not as smooth ha it has been in the past. What's the point of importing data if I am required to log into the account to collect the document number. In past years, I would login via TurboTax and then import.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
bad program
on February 26, 2026
Posted by: a disaster
from az
Working with turbo tax for 2025 is an absolute nightmare. I will have to find a different way to prepare my tax return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Satisfaction
on February 26, 2026
Posted by: Big Daddy Jack
from Texas
I use it every year
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Written by a customer while visiting turbotax.intuit.com