Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,018 Reviews)
Rating breakdown 7,018 reviews
5 Stars
3,806
4 Stars
1,396
3 Stars
837
2 Stars
448
1 Star
531
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Another year of using TurboTax
on February 24, 2026
Posted by: Rod2026on02242026
from IL
Would have been beneficial to show impact of State not taxing military retirement AND how the "no tax on seniors for social security" affected the Federal return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Most Excellent
on February 24, 2026
Posted by: Kilo69
from Idaho
Excellent step by step process. Multiple dialogue boxes along the way to clarify questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it
on February 24, 2026
Posted by: Jane 12345
from NM
No problems I love it. I have been using it this product for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy User
on February 24, 2026
Posted by: DMB6
from Maryland
Program is easy to navigate, understandable and intuitive. Explanatory notes ("Learn More") are very useful and informative.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Feedback
on February 24, 2026
Posted by: Jerry Trub
from New Jersey
I have called Intuit twice. The first time I was told the wait time was 40 minutes. The second time it took about 30 minutes. This is much too long.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Issues
on February 24, 2026
Posted by: rating234
from NH
Did not correctly calculate retirement fund contribution. Must be limited to earned income.
State e-file too exensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Powerful engine, opaque logic
on February 24, 2026
Posted by: Meandering Michael
from MI
TurboTax ultimately produced what appears to be a correct return, but the process felt far less transparent than financial software should.
Several issues reduced confidence:
Required fields appearing only after hidden method selections (standard mileage vs. actual).
Repeated prompts for information already entered.
Significant state tax swings after running updates, without clear visibility into what changed.
“Best case” comparisons that introduced additional workflow loops instead of clarity.
The software is powerful, but much of the calculation logic operates as a black box. When material numbers change by thousands of dollars depending on update sequencing or hidden checkboxes, users are left assuming correctness rather than understanding it.
Greater transparency around calculation drivers and update impacts would materially improve trust.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!
on February 24, 2026
Posted by: Cal170
from Georgia
Excellent! Been using it for over 20 years! Love the accuracy it the step by step procedures!
Written by a customer while visiting turbotax.intuit.com