Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,030 Reviews)
Rating breakdown 7,030 reviews
5 Stars
3,813
4 Stars
1,399
3 Stars
839
2 Stars
448
1 Star
531
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
False Advertising
on February 22, 2026
Posted by: Simple Return by a prep
from California
They tell you that you get one FREE state return submittal. However, when it comes time to submit the one state return they charge you. FALSE advertising. I'll just go to the State filing website ad submit there! It is a VERY simple return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
T-Tax a let down this year
on February 22, 2026
Posted by: lisantown
from PA
Used for 10+ years and always A+ until this year.
1. Could not enter Social Security amounts
2. Could not PRINT ANY FORMS
3. Contradictory statements in program on K-1 and 1099R for Pa
Wasted about10 hours on this and I'm a CPA !!!
1. Could not enter Social Security amounts
2. Could not PRINT ANY FORMS
3. Contradictory statements in program on K-1 and 1099R for Pa
Wasted about10 hours on this and I'm a CPA !!!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still room for improvement, but still pretty good.
on February 22, 2026
Posted by: Dave C MN
from MN
Initial entry of data is pretty good, the download version is noticeably faster than the online version. Navigation for review and correcting of entries is not intuitive, but doable.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very good, but has some annoying features.
on February 22, 2026
Posted by: Dave754754
from Florida, USA
TurboTax generally works very well. But there are annoyances. Two examples:
I live in a no tax state and I have already told the program we have no income from other states. However, TurboTax continuously asks me to download/complete/file a state return. It's irritating.
Why do I need to sign onto TurboTax to use the scan your W-2 feature?
The repeated sales pitches are also annoying, but I guess you have to expect that.
I live in a no tax state and I have already told the program we have no income from other states. However, TurboTax continuously asks me to download/complete/file a state return. It's irritating.
Why do I need to sign onto TurboTax to use the scan your W-2 feature?
The repeated sales pitches are also annoying, but I guess you have to expect that.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
NO SAVE OPTION DURING DATA ENTRY
on February 22, 2026
Posted by: VHOREGON
from OREGON
DID NOT GIVE ME OPTIONS TO SAVE DURING DATA ENTRY PROCESS. LOCKED UP AFTER 3 HOURS WORK AND LOST EVERYTHING BECAUSE I HAD TO FORCE QUIT. THEN HAD TO START OVER. ALSO COULD NOT PRINT JUST MY STATE FORM FOR MAILING (MORE DIFFICULT THAN PREVIOUS YEARS. I HAVE BEEN USING TURBOTAX FOR NEARLY 20 YEARS. TOO MANY ADS FOR ADDITIONAL TUROTAX SDRVICES. I PAID.FOR THE PROGRAM, LET ME GET IT DONE WITHOUT THE USED CAR SALESMAN APPROACH.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Donation Guidance and Fees
on February 22, 2026
Posted by: SteveC222
from Michigan
The donation help - what and suggested deduction, is not available this year. Also, there is no are for which I can find what fees I ultimately paid to efile both Fed and State.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax 2025 for retiree taxes (uncomplicated)
on February 22, 2026
Posted by: ClearSkies2025
from California
Accuracy: Instructions for some requested information is incomplete and/or incorrect (in particular, investment expenses are requested and are used in generating CA state return; however, there are important qualifications not included in the directions describing what should be entered).
Compatibility: worked fine with Apple Silicon Mac
Features: access to forms is very helpful in tracking down and understanding deductions
Interface: interface is generally good; however, there needs to be better documentation on how to use it.
Compatibility: worked fine with Apple Silicon Mac
Features: access to forms is very helpful in tracking down and understanding deductions
Interface: interface is generally good; however, there needs to be better documentation on how to use it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Reliable and Familiar
on February 22, 2026
Posted by: BZTraveler
from VA
I've been using TurboTax for years and I like the continuity and familiarity. My 4 starts come from two reasons. I'm not able to adjust the size of the font. I'd like to be able to select font size (S, M, L) with the program. This will improve accessibility. Second I did not like the form download experience. I prefered the seamless process that was offered in the past.
Written by a customer while visiting turbotax.intuit.com