Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,030 Reviews)
Rating breakdown 7,030 reviews
5 Stars
3,813
4 Stars
1,399
3 Stars
839
2 Stars
448
1 Star
531
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
3
Help is now useless
on February 21, 2026
Posted by: IlkaM
from Minnesota
I have never found Turbotax particularly easy to use, although we have been using it for many years. I thought their previous help setup was pretty good, though - you pressed help when you were on a particular page and it popped up. I tried using their AI - like putting in a particular schedule # hoping it would bring up help text - no dice. What came up was totally unrelated. I had better luck googling the schedule instructions and got my question answered that way. I suppose that they want you to pay the $60 for getting any real help. Not worth it, though, for just a basic question on a particular form.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Works pretty good.
on February 22, 2026
Posted by: Couple in KS
from KS
Could use a better explanation of several topics ... The 1040 ES vouchers show this, please explain:
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Several problems with TurboTax
on February 21, 2026
Posted by: pellegrin
from VA
I've used TurboTax for years, but this year I had several problems. 1) The software would not transfer last year's return. 2) The software crashed during the deductions section and there was no auto-save, so I lost all my work. 3) The 1099 income was included in the total but was not shown in one of the intermediate summary pages.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Could Still be Better
on February 21, 2026
Posted by: VLM44
from WA
Since I knew I didn't have enough expenses to itemize, I skipped that section. When it came to listing Long Term Care and medical insurance under Business Expenses, there was no way I could do it. I finally realized that I had to enter them under itemized deductions first. This just created extra work on my part.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent user experience with accuracy
on February 21, 2026
Posted by: HL123
from Massachusetts
I have been Turbo tax customer for more than 10 years. Had excellent user experience in general. When filing tax for 2025 found few minor defects.
1. Missing end of my first name when importing tax return from 2024 in PDF format.
2. When entering address in 1099-R I cannot add any character as first letter on the left. I always need to add new characters at 2nd letter from the left and delete the original first letter.
1. Missing end of my first name when importing tax return from 2024 in PDF format.
2. When entering address in 1099-R I cannot add any character as first letter on the left. I always need to add new characters at 2nd letter from the left and delete the original first letter.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
na
on February 21, 2026
Posted by: 1222 Gabe
from florida
Does not apply to what I'm doing. Thank you for your help
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbolicious
on February 21, 2026
Posted by: 139496156
from North Carolina
Wonderful, very easy and helpful. I will be a return customer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Terrific product!
on February 21, 2026
Posted by: DC Holland
from TN
TurboTax is thorough and very user friendly, with the option to toggle seamlessly back and forth between step-by-step and the actual forms.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com