Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,049 Reviews)
Rating breakdown 7,049 reviews
5 Stars
3,820
4 Stars
1,402
3 Stars
843
2 Stars
450
1 Star
534
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Tax Prep is Good, Estimate Calc Needs Work
on February 19, 2026
Posted by: Quick 123
from Missouri
I had no issues entering or calculating my tax return for Federal or State. I was disappointed that I found no way to adjust projected income for 2026 to calculate and create Estimate vouchers. I know that income does not vary from year to year for many users, but for someone retiring or ending a second job, it is essential. Please add this to future software.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax 2025
on February 19, 2026
Posted by: Deb Leo
from TX
I didn't care for the new layout as I was constantly having to scroll up/down or look for things. When inputting dividends and interest I discovered duplicate files. The process was less friendly than what I've been used to and we've used turbo tax for years. I also had a difficult time transferring last years data but found the import of some information easy and effective.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like the software
on February 19, 2026
Posted by: RDLSr
from Maryland
I have been using TurboTax as far back as 2000, and each year I love it. This year I had some unique twist and decided to use the "live tax advice" feature ($50). While the associate did appear knowledgeable, I did not feel that the service was worth it. Other than that, TT is a great tool year after year..
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWSOME
on February 19, 2026
Posted by: hENRY bELCH 10 31 48
from vIRGINIA
LOVED IT. wILL BE BACK NEXT YEAR. KEEP UP GOOD WORK
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
fine
on February 19, 2026
Posted by: I need a nick name
from South Carolina
I've use Turbo Tax for over 8 years, I trust it, and its user friendly
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on February 19, 2026
Posted by: worbytteb
from Indiana
The only problem I had was with the updating and installing of those updates.
The system "hung up" at about 4% installed, and I waited about an hour
and then restarted the whole updating and installing process. It worked that time, but slowly.
The system "hung up" at about 4% installed, and I waited about an hour
and then restarted the whole updating and installing process. It worked that time, but slowly.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Good but has Room for Improvement
on February 19, 2026
Posted by: Sir Speedy
from NJ
I have used TurboTax for well over a decade. I was disappointed in this year's version. I have a full-time housekeeper and had to file paper copies of the W2 and W3. If I can file my return electronically, why can't I also file these forms electronically?
I also had problems with reporting my required minimum distribution (RMD). I believe I only entered the information once, but TurboTax created a form indicating that my RMD was twice the actual amount and assessed me the requisite penalty. The penalty remained even when I tried deleting and re-entering my RMD information. I had to go into the form and manually delete the excess payment and penalty information.
TurboTax also does not question whether there are duplicate entries when entries are made that are identical to information already imported.
TurboTax is good, but there is a lot of room for improvement.
TurboTax also does not question whether there are duplicate entries when entries are made that are identical to information already imported.
TurboTax is good, but there is a lot of room for improvement.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax works great!
on February 19, 2026
Posted by: LLD50
from Washington
I have used TurboTax for many years and have always found it easy and accurate.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com