Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,049 Reviews)
Rating breakdown 7,049 reviews
5 Stars
3,820
4 Stars
1,402
3 Stars
843
2 Stars
450
1 Star
534
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax '25 Desktop a Good Way to File
on February 18, 2026
Posted by: cono76
from Maryland
I have been a user of the desktop version of TurboTax Home & Office for several years. I find the product easy to use, the support provided is petty good although I do find the need to review federal and state publications for clarification. The pop up explanations are very helpful in terms of directing my efforts. This years Fidelity interface was terrible,downloads via Fidelity were impossible.couldn't make it work. No issues with Vanguard or Schwab. You lack interfaces with the regional banks I use. I miss not having Its Deductible information to value non cash donations.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax tax user for 10 + years.
on February 18, 2026
Posted by: Boz947
from California
Accuracy, ease of use and good support.**************
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been a Customer for Years!
on February 18, 2026
Posted by: Magis
from Nevada
Convenient and at a fair price. Walks you through each area and has additional information to help understand what it is asking with examples.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Charitable Deductions sec of Turbo Tax needs work
on February 18, 2026
Posted by: MAL475
from Ohio, OH
I had a large number of charitable deductions to enter into the program. As I reached a high number of entries the system to a point where the program just about crapped out. It took several minutes for the system to react to a single key stroke. I upgraded to the personal/business version and I was able to enter the rest of my charitable deductions without a problem. Several other issues: (1) When entering a number in the charitable deductions section if a typo error was made, it was not possible to backspace and eliminate the character - I had to go back and delete the entire deduction and re-enter it (very frustrating); 2. If you enter donated item data and then enter mileage data, and then come back and try to enter another donated item, the system will not let you do that. You must first eliminate the mileage entry, then enter the donated item data, and then re-enter the mileage data. In previous years you could enter individual trip mileages and associated costs associated with those trips. Lumping all of the mileages together simplifies somethings but it does away with specificity. (3) The categories of donated items are very limited - many things can be donated, such as garden related items, such as home grown produce, purchased topsoil, seeds, etc. (4) the entire program is inadequate when it comes to easily including items purchased by volunteers that are used in performing volunteer activities, i.e., seeds to grow garden produce for donation, printer cartridges and printer paper used to conduct volunteer related paperwork, etc. The only way these things can be currently is to put them in the donated category (of which the categories included in the program do not line up easily with the items (definitions of intangible property or tangible properties are never defined and or they just do not seem to meet what would be definitions that line up with so many things used by volunteers when they perform volunteer activities and which they pay for out of their own pockets. Rest of program is ok - the charitable deductions section really needs some reworking.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
POOR INTERFACE
on February 19, 2026
Posted by: Bean Counter the 2nd
from MO
I abhor the changes you have made to the system, that will "conclude" a direction without offering the detail to back it up. For example, I couldn't easily get to Att A since you concluded I shouldn't itemize. That's great, but I STILL want to see the detail. Else, I cannot determine if I made a data entry error that sent me in a direction that was not the way to go. Also, if I have a broker who reports div/interest, and I also have a capital gains tx with that broker, why do I have to "Add Investment"? Why not just go to that broker section, and add the capital gain? That took me several minutes to figure out. NOT LOGICAL.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great!
on February 19, 2026
Posted by: BigCarl2
from Atlanta, GA.
I enjoy using turbo tax it is accurate and easy for me to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good investment
on February 19, 2026
Posted by: meeshky
from new york
its easy to use - good explanations - good investment
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax makes it easy!
on February 19, 2026
Posted by: SeaJay2
from Vermont
I have been using TT for many years because it makes tax return preparation easier than done by hand. This version says that I have already efiled five times. I have not; I have efiled only once. TT will be getting a call. Plus, Melanie helped immensely with 1099-B when it would not download. These are two areas TT could fix to make this easier. cjf
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com