Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,065 Reviews)
Rating breakdown 7,065 reviews
5 Stars
3,828
4 Stars
1,408
3 Stars
844
2 Stars
450
1 Star
535
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Easy to use
on February 8, 2026
Posted by: Robert894
from Nevada
Using Turbo Tax is always easy and straight forward. The only issue I had was that I had to up-grade my computer operating system to Windows 11, since Intuit decided not to issue a version in Windows 10.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on February 8, 2026
Posted by: BON1950
from Oregon
She was very patient and very helpful. I couldn't find the website and she had me uninstall and reinstall the program .
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on February 8, 2026
Posted by: Laylandon
from Miami, Florida
I like because is very friendly and easy to follow all step-by-step instructions on how to do it
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I have used T-Tax for many Years
on February 8, 2026
Posted by: Wayne from Spain
from MD
I like the fact that T-tax keeps all my info from my previous return. I am accustomed to the question and answer method of inputting my w2s, 1099s, etc. However, I think that the company should offer discounts based on the number of years of customer loyalty. I literally get nothing. I don't even get a free state file. It seems like the cost rises, with no recognition for loyalty. I tried a free service online, and they had an easier upload option for many of the w2s and other forms I need to enter. I really liked that convenience. In the end I came back to T-tax because it is familiar to me. It is a very good product, but also expensive. I would give 5 stars if they showed some love for my loyalty.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 9, 2026
Posted by: Bise50
from IL
Have used this product for 17 years alway accurate and updated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on February 9, 2026
Posted by: The Great One678
from NY
Very easy to use! Instructions are great & easy to follow>
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 9, 2026
Posted by: SharenC
from NY
Explain everything fully, even if you don't understand their AI helped me along the way
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Poor ending to the tax filing process.
on February 9, 2026
Posted by: Dummy 2026
from NC
As compared to prior years, not so impressed, especailly with the filing of my state return.. In prior years, if I selected hard copy submission, the return would be prepaed for this method to include mailing addresses and guidance on the mailing process. I am not sure I have printed the correct from forms for state reporting. I believe the only reason this was the case is so Turbo Tax could push e-file for a fee on me.
Written by a customer while visiting turbotax.intuit.com