Customer reviews from turbotax.intuit.com
TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(7,067 Reviews)
Rating breakdown 7,067 reviews
5 Stars
3,830
4 Stars
1,408
3 Stars
844
2 Stars
450
1 Star
535
Customer Reviews for TurboTax - Premier Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
brown
on February 7, 2026
Posted by: jtlbrown
from utah
This program has gone downhill from the last 25+ years i have been using Turbo Tax. it will not let you go back and changes things, it doesn't print the state forms. Makes me wonder if the state forms will be submitted correctly. I will not be using Turbo Tax next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fees
on February 6, 2026
Posted by: Feestomuch
from California
Do not like the enhaned added fees. Will switch to another provider after 30 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax Has Changed - Not As Good As It Once Was
on February 6, 2026
Posted by: JCFreedee
from UT
This software used to be solid and used to have a better menu layout. I had errors and rejected return for 1095 and was never prompted to complete this during the completion process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Need to make sure State tax programs are working
on February 7, 2026
Posted by: MomFerg
from New Hampshire
I have been using Turbo Tax since it was first offered (1980's). There have been hiccups at times, but overall I found it a great tool. However, this year somehow the MA NR/PY return showed that I had made estimated payments to the state. I tried everything I could to fix that, and had to talk to an expert (Quatrella). She did her best, but the final result was that I have to file my MA NR/PY return for 2025 either by mailing it in or using the Mass TaxConnect software. I'll be shopping around for something else. Worked well for Federal.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use and thorough as usual.
on February 7, 2026
Posted by: DanS2025
from NH
Got Turbo Tax, entered income, credits, and expenses, filed taxes. Just like it should be.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
IP PIN default only has 5 digits
on February 7, 2026
Posted by: IP PIN glitch
from Richmond, VA
Correct default 5 digit IP PIN in your software!!!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
quick and easy
on February 7, 2026
Posted by: Big KayKay
from virginia
I have nothing to say except it is quick and easy if you follow all the directions as given to you
this is all that I have to submit at this time. So please consider this as my answer to your question
.
this is all that I have to submit at this time. So please consider this as my answer to your question
.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is terrible this year.
on February 7, 2026
Posted by: Cheech6814
from New York
I CAN'T INSTALL UPDATES. TURBOTAX DOES NOT COMPLETE THE UPDATE. I WAS INSTALLING PREVIOUS UPDATES
Written by a customer while visiting turbotax.intuit.com