Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,394 Reviews)
Rating breakdown 6,394 reviews
5 Stars
3,460
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
very professional
on October 29, 2025
Posted by: robson 2
from NJ
very professional software live help works just fine
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 31, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Useful
on October 30, 2025
Posted by: Daves Taxes
from TX
If you read carefully enough you can find anything you need to know.
Response from turbotax.intuit.comBy TurboTax Care Team, October 31, 2025
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Can't efile old taxes. Waste of money.
on November 4, 2025
Posted by: turboscam1233
from California
Why did I pay $130 to have to print and mail myself? Subtle bait and switch. Very unsatisfied.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on November 4, 2025
Posted by: Goatmom22
from MI
Very user friendly, made doing my small business taxes a breeze.
Response from turbotax.intuit.comBy TurboTax Care Team, November 5, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy
on November 5, 2025
Posted by: CLPerez
from pennsylvania
Turbo Tax is very easy to use.
I think they need to ask more questions, because there are things that people might not understand that shoul d be in their taxes.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, November 7, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
So far so good.
on November 11, 2025
Posted by: janrhagstrom
from NM
So far so good. I had to do my taxes, so did them on Turbotax.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, November 12, 2025
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
slow but sure
on November 19, 2025
Posted by: Anonymous
from Florida
Finally, I did 2022. Thanks
2023 next soon
2024 filed by you guys, was horribly done and incorrect. You will help me Amend it once 2023 has been filed.
HDP
2023 next soon
2024 filed by you guys, was horribly done and incorrect. You will help me Amend it once 2023 has been filed.
HDP
Response from turbotax.intuit.comBy TurboTax Care Team, November 20, 2025
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Exceptional product and on-line support
on November 20, 2025
Posted by: Marilyn2323
from Florida
I had the great fortune of interacting with Reana. She was exceptional, professional and patient. Best customer service I've every experienced! Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, November 21, 2025
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com