Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,394 Reviews)
Rating breakdown 6,394 reviews
5 Stars
3,460
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
Weak QA Testing This Year - High Rate of Bugs
on October 15, 2025
Posted by: The Spruce
from CO
I have used TurboTax for years, and this year's version was notably quality-deficient. We encountered far more bugs and glitches this year than ever before.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Clear and Accurate
on October 15, 2025
Posted by: Bubba Bill
from WA
Always clear directions, easy to navigate, compiles figures accurately.
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It works, but always with some hiccups
on October 15, 2025
Posted by: RawskyG
from WV
Got my return filed just in time minutes before the extension deadline. Was actually done with the return an hour earlier, but the e-File function generated an error when I tried to pay my State e-File fees by credit card - it never even let me input card information, it timed out on the way to that page with an error stating "Hmm... we seem to have hit a snag. Please try again later." Tried checking online help, which suggested re-running the error checks now that TTax knew I wanted to e-file, and that did catch a couple very minor errors/omissions, but it still didn't solve the e-File error when I tried yet again. What finally worked was selecting to pay the State e-File fee out of our Federal tax return, which I believe is going to cost me an additional $40, so I'm very annoyed that I had to resort to this payment method to get my return to e-File. I really would like to see Intuit refund that $40 since there's no good reason payment by credit card should have been rejected (not rejecting my card - I never even got to enter that info! It rejected the attempt to even select Pay by Credit Card) while payment out of the refund was accepted.
Also, TTax clearly doesn't know how to handle (or how to correctly ask and have you input) new address information if you move after the reporting tax year but before you file your return - ie moving in 2025 and then attempting to file your 2024 return including informing TTax about your move. It won't let you change the address without indicating your move date; and it won't accept a move date later than 12/31/2024. I did eventually find another place to change my "current contact info" and altered my address there, but later on in the process of completing my return, that caused other errors (TTax insisted on trying to include the new state in the information for TY2024 resulting in erroneous attempts to fill out a number of forms differently. I finally decided to go back and remove all traces of the move information since I was going to eFile anyway). I already dread TY2025 filing since that will be the move year and we'll need to file two state returns and report sale of a house, as well as special tax info about the new house.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is excellent
on October 15, 2025
Posted by: JJ93003
from CA
I have a simple business return and find that Turbo Tax walked me through the steps. I really appreciate how easy Turbo makes filing. Sometimes there were areas that I needed to double check on Google just to make sure I was entering data into the correct sections but overall Turbo makes entering data as easy as possible
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax fairly consistent but still lacking
on October 15, 2025
Posted by: LMinTX
from TX
I use every year because TT will pull in the prior year's information. However, it is sketchy when pulling in pdfs - sometimes it will and sometimes it won't -- it would be great if it would pull in all the pdfs I have for my tax year and sort them out and import the data where it belongs then ask me to fill in any blanks comparing it to the previous year for anything that is different or missing.
I do think it strange that it asks me if I'd like to help out others with their tax questions -- why would I have trustworthy answers for their tax situations? Unless my occupation was Tax Advisor or Tax Auditor or something equally applicable.
This year I had to search for a couple of the documents I knew I needed to enter but they were missing from the Q&A guided tour. If I hadn't known better, I would have missed out on some very important tax information that I needed to report.
Also, TT shouldn't keep asking me to file a state return when it already is aware of where I live and where I earned my income for the tax year. That's an old bug.
I do think it strange that it asks me if I'd like to help out others with their tax questions -- why would I have trustworthy answers for their tax situations? Unless my occupation was Tax Advisor or Tax Auditor or something equally applicable.
This year I had to search for a couple of the documents I knew I needed to enter but they were missing from the Q&A guided tour. If I hadn't known better, I would have missed out on some very important tax information that I needed to report.
Also, TT shouldn't keep asking me to file a state return when it already is aware of where I live and where I earned my income for the tax year. That's an old bug.
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Big issue w understand use of ID PIN
on October 15, 2025
Posted by: Anonymous
from GEORGIA
Big problems with the ID PIN. When the return is rejected, there is no place to enter the ID PIN,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pay To Have Your Taxes Done? You're Wasting Money!
on October 15, 2025
Posted by: DEC33162
from California
I've been a TurboTax user for DECADES now. The product has NEVER let me down, (except for me taking too long to install my 2019 version, which I then couldn't install/register/use).
Other than that, it's always been reliable, instructive, informative and accurate.
Other than that, it's always been reliable, instructive, informative and accurate.
My one critique of the software though, is that under many circumstances, if you back out of a section, that you've already completed and go back in, you'd expect that it would save the data you already input, but, instead it makes you reinsert the data.
I've basically used it on Windows machines, though I have downloaded and used it on a Mac as well.
The links to tax publications are extremely helpful, although it "tells you" what you "need" to know. I actually like going to look for the additional details that can be found in the publications. But, the software never led me wrong.
It's an easy to follow, very intuitive interface.
If you pay an attorney or other tax preparation entity, you're PROBABLY wasting money.
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not what it used to be
on October 16, 2025
Posted by: kkd85306
from AZ
Have used Turbo Tax for 15 years. Now I have to have your account to use product that I purchase - I have to sign in to download investment info - found my personal info was being saved on your site.
At the same time it is not as user friendly. I'm looking up info that has already been entered but not pulled forward.. All in all Not what it used to be. In the past I would often recommend TurboTax. In the future I will not - I'm not even sure I will continue to use. Privacy has been lost and for me nothing gained.
At the same time it is not as user friendly. I'm looking up info that has already been entered but not pulled forward.. All in all Not what it used to be. In the past I would often recommend TurboTax. In the future I will not - I'm not even sure I will continue to use. Privacy has been lost and for me nothing gained.
Written by a customer while visiting turbotax.intuit.com