Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
E-file did not work
on October 15, 2025
Posted by: analoguecouple
from CA
Filing Married Joint Return. We haven't been able to e-file because errors have happened every time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
straightforward and easy to use
on October 15, 2025
Posted by: pongothegreat
from california
filing went smoothly, and was easy to modify via forms. Help was useful. Avoided $1k in accountant fees
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS SPLENDID
on October 15, 2025
Posted by: CIDRO
from CA
Good product . Helps with update with rejected return swiftly.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Painful to use - Painful to change
on October 15, 2025
Posted by: pm95120
from California
Too many interview screens - many could be multiple options on one page
When you go to make a single change you have to click through 15 other screens afterwards
When you go to make a single change you have to click through 15 other screens afterwards
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on October 15, 2025
Posted by: Rowens1
from CA
Turbo tax has be our go to tax software for about a decade . Easy to use but plan for some time to go through everything to get the best possible outcome prior to filing.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax user for 20+ Years
on October 15, 2025
Posted by: eTony
from North Carolina
Easy to use, however some sections could be a little more user friendly. Also, I would go back to the regular search feature until the Assistant is less buggy.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
REWINDS
on October 15, 2025
Posted by: KPCASSIE
from COLORADO
IN GENERAL, IT IS FAIRLY EASY TO WORK WITH... IT DOES GET FRUSTRATING WHEN SOMETHING NEEDS TO BE CHANGED AND YOU HAVE TO GO THRU SEVERAL PROMPTS AND QUESTIONS TO GET BACK TO WHERE YOU WANT TO GO...
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax worked fine but can't print the file, why
on October 15, 2025
Posted by: Hobson Boy
from Pearland, TX
The software was great until I attempted to print the file. The software failed at this point. Is this a procedure that allows printing?
Written by a customer while visiting turbotax.intuit.com