Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
The software is unreliable
on October 15, 2025
Posted by: Turbo Tax is unreliable
from WA
Your software will not accept a credit card with any expiration date that is after 08 (August). Sept, Oct, Nov, Dec and not accepted in the dropdown menue
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I'm DONE with using TurboTax -- after 25+ years
on October 15, 2025
Posted by: ShellyMCCCC
from AZ
It wouldn't add my ECA credit on my AZ tax return --- like it's done EVERY other year. I've used TurboTax for over 30 years. It gets harder and harder to use this TurboTax -- especially when you have rental properties and have assets to depreciate -- I couldn't figure out how to account for the trade in of our vehicle and then add the new car in 2023 and I with not giving me the ECA tax credit on my AZ return. I'm DONE with TurboTax -- heading over to my CPA, after Oct 15th so he can fix my 2023 return and this 2024 return. I'm so disappointed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use it for many years and happy.
on October 15, 2025
Posted by: TatyanaD
from California
I'm using Turbo Tax probably for 20 years. This year it was really easy to use it. At least for me. Very straight forward.
Response from turbotax.intuit.comBy TurboTax Care Team, October 15, 2025
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we’re committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is horribly user-unfriendly,why?
on October 15, 2025
Posted by: whatever001ABCD
from CA
The fact that you guys talk about being user friendly and at the same time cause 4 extra hours frenetic search on how to fix YOUR BUG inserting that stupid value of zero under the line 27b (Schedule C) and then not finding a simple, interactive way to allow us to enter back and "reach" line 27b (or else for that matter) is so preposterous!! Especially when the AI search bar is NOT ALLOWING you to search on any specific topics but just throw at you 3-4 alternatives, where there is no simple "jump to Schedule C" ( or similar included SO RIDICULOUS !!! All that while waiting 3-4- hours to find a way in order t e -file the return, OMG! Intuit, do you know how many business people e that I know that are leaving you after 10-15 years of using you !! All because you intentionally (trying to make your" AI experts" busy) or unintentionally, just making a poor product in that ever fierce competitive tax filing software market...you say "we listen on you..." so listen and get better. ....still loyal customer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustrating, making me evaluate when I don't want
on October 15, 2025
Posted by: Stop this I am done
from California
Very frustrating! Don't want to continue updating or doing an evaluation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
ro
on October 15, 2025
Posted by: Romanized
from Wisconsin
Very easy to navigate and enter data. if I had a question or concern i tapped on the know more button which satisfied my question or concern.
Response from turbotax.intuit.comBy TurboTax Care Team, October 15, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Please Fix Merrill Edge download link
on October 15, 2025
Posted by: DC2469
from TX
Need to improve Merrill Edge link. Log in did not work for downloading tax documents. Very frustrating.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Don't file taxes without it
on October 15, 2025
Posted by: SRPNY
from NY
We have used TurboTax for 30+ years. Fell comfortable enough to use it.
The price in advantage subscription is higher than what people pay in the stores! Early release of the program is almost useless.
The price in advantage subscription is higher than what people pay in the stores! Early release of the program is almost useless.
Response from turbotax.intuit.comBy TurboTax Care Team, October 15, 2025
We really appreciate your positive review and honest feedback. While we’re glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com