Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Gets the job done
on October 14, 2025
Posted by: CLG RES
from CA
It is easy to use although I feel the much earlier versions were even easier. I've been using home and business for many years, so I pretty much know what has to be done/included. If I get stuck I use google or TT help and can figure it out. All told, it gets the job done fairly painlessly.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
OK, with issues.
on October 14, 2025
Posted by: BenBrink
from Missouri
Turbo tax is generally good, but thre are some really annoying things. It is slow and cumbersome to deat with my account to pay, etc. When printing things to .pdf, the program stalls. Why are bank account numbers required to be re-entered multiple times--for example once confirmed twice for an account already in the file for federal it needs to be done again. Make the annoying administrative things better. it seems to take longer to deal with turbotax account features than actually do taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the best.
on October 14, 2025
Posted by: Anonymous
from Texas
Have used TurboTax for over two decades. Ease of use.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we’re committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth Tax Filing Experience with Awesome Support
on October 14, 2025
Posted by: AJAKSLLC
from CA
I’ve had a great experience using TurboTax for filing my income taxes. The step-by-step instructions and side notes make it easy to enter my information accurately. I also appreciate that tax support agents are readily available, with minimal wait times, and are always patient and helpful in answering my questions.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Well designed but software glitches this year
on October 14, 2025
Posted by: NadRom
from Texas
I have used TurboTax Home & Business for many years and it is very well designed for easy filing of schedule C and great at finding deductions BUT this year I had to call technical support twice for "software glitches" that took hours to resolve (because of my slow computer). Mandatory updates and re-entering authorization codes were a big slow down. Hopefully fixable in the 2025 version!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too buggy for use with complicated returns.
on October 14, 2025
Posted by: RGDC
from DC
Generally easy to enter information, but have to dig to be able to enter fairly common tax situations (like PTE tax credit payments in several of the states). But, program is really buggy. Shuts down regularly for now reason. Information often is isn't saved after such a shutdown even if you've just saved the return before closing the file or the shutdown. Worst of all is it was impossible to e-file. The pre-filing review showed no errors in the multiple files (federal and five states), but program would not move past the final step before payment. Spent an hour on the phone with the help desk, and while the tech eventually got me to the screen where I could transmit the file, the program locked up 5 times during supposed transmission and I was never able to complete the filings, plus had to pay before filing was allowed, so out the fee for the filings that never happened. Finally gave up and printed the files for mailing, and even that took multiple attempts through shutdowns and having to re-enter information multiple times even though, as noted above, the file had been save multiple times during the process of trying to e-file and then print.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Prefer Desktop version
on October 14, 2025
Posted by: tcirish98
from Oklahoma
The access to the desktop mode is terribly frustrating. Turbo Tax seems to try to force everyone to use the online version which makes locating the link to the desktop difficult to find and or access.
Response from turbotax.intuit.comBy TurboTax Care Team, October 15, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bait and Switch and Bugs
on October 14, 2025
Posted by: EddieKO
from Maryland
Constantly having to pay money for stuff I already paid for because of bugs or poor comunications
Written by a customer while visiting turbotax.intuit.com