Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
Stop all the additional fees
on October 10, 2025
Posted by: WVMnothappy
from VA
Finding some forms to file was far too difficult and painstaking. I was not happy with the additional processing fee TurboTax charged at the very end. So the cost of filing my returns included the purchase price of the software + purchase of state return + additional processing fee. I've used the program for years and things like that irritated me greatly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Credit from store not applied ... hmmm
on October 11, 2025
Posted by: CjK777
from Hawaii
The summary showed my store credit of $10, but when I paid for the balance of the State program, which was $15.00, the screen for payment said I owed the total amount for the State software of $25.00 plus tax. I hit back button to see if I missed "applying' the credit, but there was no option for this. I should have only paid the $15.00 plus the tax. Therefore, I would like my refund of the $10.00 which was an overcharge to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Help
on October 11, 2025
Posted by: PAGJJAS
from New York
I struggled to fix a an error as the help me fix was not intuitive
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Addition documents attached to form 8453
on October 11, 2025
Posted by: Celina1999
from Texas
I wish you can add (pdf)attachment to send to IRS, documents like the form 8453 (I have to mail additional documents to IRS after I e-file my return)
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used for Years
on October 11, 2025
Posted by: sugarsnake60
from Tennessee
used since mid 1980's and appreciate numerical calculations across various forms, IRS changes sometimes makes required changes hard to find'
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax is great
on October 11, 2025
Posted by: bobbie824
from fl
Spoke with Julieann who assisted me with downloading the turbo tax onto my new laptop. She is in Maine, Julieann was very pleasant, friendly, patient, understanding, very knowledgeable and someone I would love to deal with in the future. She is a great asset to your organization. If more individuals were like Julieann, there would be no issues in the world. She deserves a raise!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax has a lot of issues
on October 11, 2025
Posted by: LisaKD
from Arizona
My experience filing with TurboTax was very frustrating. I use Quickbooks to keep my business books, and I thought there would be a way to import my Quickbooks info into TurboTax. I tried many different ways and was on the phone with an agent for about an hour. She finally told me to download the desktop version. I did and tried importing my Quickbook files, but it didn't work. I was on the phone with another agent for about 30 minutes trying to fix a simple issue with my state tax. After disconnecting, she never called back and I ended up losing most of my progress and had to do the whole return over again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Charged additional fees that were NOT disclosed
on October 11, 2025
Posted by: Anonymous
from Georgia
I purchased the more expensive Home and Business / Federal and State software. Was told that it included one free state return. When finalizing the process, I was then charged $25 to file the state return and then charged a $40 fee for processing the refund!! Neither of these fees were disclosed before purchase or at the beginning of the process. Buyers Beware!
Written by a customer while visiting turbotax.intuit.com