Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax comment
on October 4, 2025
Posted by: groos
from Texas
Better than in previous years, although too many errors that I have to go back and correct. I've been a user since 1994.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT WORK AND KUDOS TO YOU.
on October 4, 2025
Posted by: EDWARDST7
from WASHINGTON
WE WORKED OVER SEVERAL ISSUES AND MY EXPERT WAS VERY GOOD TO ME AS EW PERSERVERED TO THE COMPLETION OF MY FILING. I STILL NEEDED SOME WORK FROM A LAWYER ABOUT BUSINESS QUESTIONS OUTSIDE OF TURBOTAX BUT THAT'S FOR ANOTHER TIME.
I'D VOWED TO BE USEFUL TO MY MOTHER, SO I ENTERED THE NUMBERS OF HER RETURN, BUT AFTER SEVERAL E-FILE TRIALS IT WAS REJECTED, TO DAY WE FINALLY HAD IT GO THROUGH. SHE DIDN'T OWE ANYTHING SO I HOPE THERE WAS NO PROBLEM WITH THE IRS LATENESS. AGAIN MY EXPERT WAS VERY KIND THROUGHOUT THE PROCESS EVEN THOUGH IT WAS AN ADDITIONAL RETURN. THANKS AGAIN FOR ALL THE HELP.
I'D VOWED TO BE USEFUL TO MY MOTHER, SO I ENTERED THE NUMBERS OF HER RETURN, BUT AFTER SEVERAL E-FILE TRIALS IT WAS REJECTED, TO DAY WE FINALLY HAD IT GO THROUGH. SHE DIDN'T OWE ANYTHING SO I HOPE THERE WAS NO PROBLEM WITH THE IRS LATENESS. AGAIN MY EXPERT WAS VERY KIND THROUGHOUT THE PROCESS EVEN THOUGH IT WAS AN ADDITIONAL RETURN. THANKS AGAIN FOR ALL THE HELP.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Cumbersome and Will not print copy of return
on October 4, 2025
Posted by: Pat7819
from CT
very cumbersome to complete taxes. Maybe that's IRS's fault and not yours. I don't know. but took forever to complete return. And then I could NOT print a copy nor review a copy of the return it was sending. Turbo tax just kept saying it could not print my return at this time. I kept trying but have not been able to print a copy of what was sent to IRS and the state of CT.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Doesn't handle Form 8990 and that sucks
on October 5, 2025
Posted by: Palomo_605
from SD
I've used TT for decades and found it very well done and complete until this year.
It does not handle filing of a Form 8990 required when a K-1 triggers it with an excess interest expense (in my case $70). The 8990 is very confusing especially since the IRS and the K-1 use different terms for each required input. TT not including this for electronic completion and filing is a pretty large hole in their program and cost folks a lot of extra time and trouble.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you, TurboTax!
on October 5, 2025
Posted by: singingchef
from SC
We have used Turbo Tax for several years. It makes my life SOOOOO much easier. I never have to worry about forgetting to submit certain information. I also don't have to be concerned about not doing my math correctly. To me, it is a life-saver at tax time.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tax expert Mary was phenomenal!
on October 5, 2025
Posted by: Anonymous
from california
Tax expert Mary was instrumental in helping me through using the desktop software and tax advice/guidance. She is top notch in professionalism, expert knowledge, and accomodating, courtesy customer service and care. She deservest the biggest raise and award you have!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on October 5, 2025
Posted by: chpr70
from Idaho
I Love Turbo Tax for my home and small business. It's accurate, compatible, and the features are detailed. I've used them for approx. 5 years now and will again. Thank you Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No instruction on interest if not 1099-INT
on October 5, 2025
Posted by: Kumatooshort
from Texas
On Amended Tax Returns, if you want to enter an interest received which was not reported on 1099-INT there is no way to do it. Also, the instructions that are on the website are not accurate. They refer to sections of TurboTax that simply do not exist.
Written by a customer while visiting turbotax.intuit.com