Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Good product.
on September 29, 2025
Posted by: JFK49
from ID
Most items are easy to use but a few are a pain to figure out where to go.
Response from turbotax.intuit.comBy TurboTax Care Team, September 29, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is AWESOME
on September 29, 2025
Posted by: Kdhan
from Utah
I used the Live Tax Advisor and they were AWESOME.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, September 29, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is my choice for many years
on September 29, 2025
Posted by: Terryd05
from Texas
Turbo Tax is a great product that I have used for 10 years
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not idiot proof
on September 29, 2025
Posted by: Stinkeye22
from NC
For whatever reason, every year I have to add something manually after the accuracy check runs. Half the time I don't know what it wants me to put so I guess. Pay this much for software and it should be idiot proof
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Expect extra charges for anything state related
on September 29, 2025
Posted by: EOC25
from MO
Way too many button clicks and too difficult to search for specific forms. Also, there are so many random charges that pop up; charges for each state return, then charges to E-file those state returns and it won't add your available credits if you pay by credit card, but if you want to pay using your refund there's yet ANOTHER fee. They also charged for a state return for our business partnership but only filled out like 5 lines in that form and required us to print and mail it in; it actually added more work for me to find the areas that needed to be filled in and to print the form and manually fill the ones I couldn't fill using turbotax.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love working with Turbo Tax
on September 29, 2025
Posted by: Kata 2025
from il
It does take a bit to navigate through everything. Covers it all though!!
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax for Mac is Garbage
on September 30, 2025
Posted by: MC59
from CA
I have been using Turbo Tax for Mac for years, some years have been better than others compatibility and interface wise. 2022 is complete garbage. It doesn't deserve 1 star. If you're not going to adequately support Apple products, you should just stop offering the product. I've literally had the spinning ball hang for hours trying to do something as simple as progressing to the next page in so-called Easy Step.. I waited 2 hours to print my Federal return. 2 earlier calls to tech support were fruitless. The 2nd call, the CPA was totally clueless about CA 179 depreciation limits and how to get my CA state Section 179 to carry over into the state return for the same year, which the program was not doing. Needless to say, I'm going elsewhere from now on, and I've already purchased TT 2023 and 2024. I'm just going to throw them in the trash.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Improving internal links in the program.
on September 30, 2025
Posted by: Complex User
from Virginia
You need to improve discussions and page links for complex topics, like sale of houses that are neither rental nor owner occupied. You should improve headings and links for all topics so that users can more easily find their way back to all topics that were just used used. Please consider adding more links to all topics that are being addressed by a particular user, adding user-specific links dynamically as the user addresses particular issues.
I had good service from expert advisors, including especially the advice and entry help I got from Michelle after all the data was complete but practical advice on submission to IRS still badly needed.
Pros: My employment status changed this year, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com