Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Makes the complex easy.
on September 20, 2025
Posted by: 3HLC
Life long user, LOVE IT and recommend it to everyone.
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have used TurboTax for many years.
on September 21, 2025
Posted by: TTreviewabcdefg
from Alabama
TurboTax is my tax program because I trust it will be compliant and accurate
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we’re committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on September 21, 2025
Posted by: tsgall
from NEW YORK
Excellent year after year. I just wish you had IOS version for partnerships.
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Improvements needed
on September 22, 2025
Posted by: Steve2357645654654654
from Paris VA
I had a hard time working with TurboTax this year. We had nanny taxes for the first time and it was very non-intuitive. I would like to see a summary of the values in each section so I can see which section I should enter. Also, when I enter each section, the previous answer I gave should be the default answer to that I can go through a section quickly. I've had a really hard time with the refund number at the top changing dramatically and I have no idea why. Also, please stop the spinning numbers. I find it really annoying and waste of my time. Instead, provide the number before the thing I just changed, the change in value, and the new number. That way I know that what I did was good or bad. Specifically, we had some small foreign tax paid and there was an option to enter it on a different form, so I click on "try it", but then the tax bill went up by $2K and I had no idea why or how to put it back the way it was!!! I decided to exit without saving as an act of desperation. But then I had to re-do everything since the last save. It would be better to have a journal of changes so I could back them out as needed. In general, please stop hiding things from me. Do your best to show me more rather than hide information behind another layer of questions. Ideally, show me the decision tree and help me navigate it.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to file
on September 22, 2025
Posted by: Shyam123
from Raleigh, NC
All the features are easy to use...................................................................................
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo2024
on September 22, 2025
Posted by: veramichellep
from 13202
very good experience when using your service and support
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
AGI mismatches
on September 22, 2025
Posted by: Frustrated09876
When the IRS rejects a return due to the previous year AGI provided by Turbo Tax from the previous year return not matching the IRS record of the previous year AGI Turbo Tax needs to be able to resolve the problem. Me confirming the AGI and IRS rejecting the return again is a waste of time. TT needs to be able to determine the cause of the mismatch and either correct it or provide me the information I need to correct it.
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It is great!
on September 22, 2025
Posted by: SamShi
Easy to use, cover almost everything! Plan to use in 2026.
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com