Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
turbo
on September 17, 2025
Posted by: edterres
The product met my needs and I would use again to do my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
same issues every year
on September 17, 2025
Posted by: scvic
from south carolina
you say you listen. I've made the same complaint every year for the past 5 years and nothing has been done to correct
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple and Easy To Navigate
on September 17, 2025
Posted by: PAUL ARAK
from Bedford, MA
Product offers accuracy, completeness, and satisfies government obligations.
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
taxing
on September 17, 2025
Posted by: connie b100
very exhausting to keep having to going back again AGAIN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax needs work.
on September 18, 2025
Posted by: wsbj
Mandatory review for updates prior to filing should be removed. You have an option to update at the beginning of the program every time you log in.
Prince - support tech was awesome in helping me resolve a problem related to above.
Almost lost all my work just prior to filing because updates were not working. Absolutely should not happen!! Get your act together Turbo Tax people!!
Prince - support tech was awesome in helping me resolve a problem related to above.
Almost lost all my work just prior to filing because updates were not working. Absolutely should not happen!! Get your act together Turbo Tax people!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is expensive and it should include state
on September 18, 2025
Posted by: Rajupravin
from Dayton, OH
I wish it had included state for the price I paid.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, September 28, 2025
We really appreciate your positive review and honest feedback. While we’re glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Difficult
on September 18, 2025
Posted by: Jeanne 10191953
from Oregon
I've used it for a number of years. This year was horrible. It kept trying to aggregate my residential rental properties with my S corp. I guess I was finally able to over-ride it. I spent about 8 hours struggling with this one thing. Horrible. And, you probably don't care.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Had a harder time with your interfaces this year
on September 19, 2025
Posted by: tcayton2015
from Indiana, IN
First year I've had to file an extension. The process and layout / structure was changed this year.
Noticed several times when re-addressed (finished filing) later in the year that several fields were changed and my California state taxes did not seem right... We re-entered some of the entries and then the data fixed itself. This "shot down" my confidence in using Turbo in the future because after all the work done, I no longer feel confident about Turbo Tax because of the increase in problems and difficulties.
Noticed several times when re-addressed (finished filing) later in the year that several fields were changed and my California state taxes did not seem right... We re-entered some of the entries and then the data fixed itself. This "shot down" my confidence in using Turbo in the future because after all the work done, I no longer feel confident about Turbo Tax because of the increase in problems and difficulties.
I wanted to use the new feature "ASK AN EXPERT ", but not sure how helpful it would be with the new problems showing up this year...
I am also gathering that this new money maker for your company (ASK AN EXPERT = $60) is different than last few years of the "FILE WITH EXPERT) which I have purchased every year
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com