Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
TURBO TAX WORKS !
on September 15, 2025
Posted by: MG Mck
from CA
Turbo Tax is good for and IDIOT like me. They get me organized and done! THANK YOU
Response from turbotax.intuit.comBy TurboTax Care Team, October 28, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a great product for the novice
on September 15, 2025
Posted by: LAH2025
Easy to follow, accurate results, and maintains my records year over year.
Response from turbotax.intuit.comBy TurboTax Care Team, October 28, 2025
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long Time User
on September 15, 2025
Posted by: Holly187
I have been using Turbo Tax for over tens years for all of my income tax reporting!!! I will continue to use it. It is very user friendly, accurate, updated for all tax law changes.
Response from turbotax.intuit.comBy TurboTax Care Team, October 28, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on September 15, 2025
Posted by: SAS25
from CA
I have been a TurboTax user for 20 years. I am very pleased with the ease of use and accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Be Careful of hidden fees
on September 15, 2025
Posted by: Anonymous
Reasonable tax return software. Would score higher except for constant upselling and the worst part is hidden fees. Decided to pay for the state efile this year - especially with a $10 club credit towards it. Went to pay with credit card and they wanted to bill me the full $25. So, backed all the way out of that and chose paying it from my refund - and immediately got hit with a processing fee of $40 on top of the $25 (although on this path they did give me the $10 credit for a total cost of $55) So, google searched and found the processing fee only applies when using the take it from my refund option. So backed out again, paid the credit card and I guess lost my $10 credit. The $40 fee, especially not being disclosed up front, seems extremely abusive to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thanks Turbotax
on September 16, 2025
Posted by: Kizz1
from Michigan
Too bad I can't still efile. Glad I can still purchase prior year software.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Horrible if you have to go back and make changes
on September 16, 2025
Posted by: Raaman
Very complicated to manuever in and out of the forms and tasks. I have multiple business interests and multiple income streams and sometimes I discover something I have to amend previous work; it is SO HARD AND TIME CONSUMING to have to go back and work your way through a multitude of questions you already answered to make 1 change. I think it doubled my time doing it. If it was on paper it would take 20 seconds. On Turbo-tax it takes 5-7 minutes. Horrible
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy Happy Happy
on September 16, 2025
Posted by: CO Rancher
I have been using Turbo Tax since 1991 and have no complaints what so ever. It has been easy to use for personal, business, ranch, investments, multiple States, etc.
Response from turbotax.intuit.comBy TurboTax Care Team, September 28, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com