Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
I hate Turbotax
on July 20, 2025
Posted by: Whytkkkkkkkkkkkkkkkkk
The more I use Turbotax, the more I hate it. Here is why I hate Turbotax:
1) Turbotax does not cover some tax situations...OK, maybe not the end of the world--but the problem is that Turbotax doesn't even tell you that it does not cover certain issues. Based on some of my entries, it was obvious that I needed to fill out another form, but Turbotax does not include that form and did not tell me that I should research it. So my return was materially incorrect and I had to file an amended return.
2) Sooooo many niggling but very frustrating data entry issues....I finished my taxes, I had Turbotax review things for errors--no problems, great! I print all my returns! I go to e-file and Turbotax says "you can't efile because we need more info..." So what do I have to provide? Only an EIN (not provided) from a 1099-Div, because the 1099-Div included. Except the 1099-Div DID NOT include any withholding (actually it had "0"), and the EIN was not provided on the 1099-Div...so I can't e-file my taxes. So after googling for 45 minutes, I come to find that Turbotax counts "0" as withholding, and to avoid this error I have to delete the zero and leave it blank. None of this was explained in Turbotax, and it is hard to understand what kind of moron would count "0" as an amount? There were many similar issues in completing my tax return. Given that you've been selling this software for 30 years now or whatever, it should be pretty much bug-free at this point, but it is far from it.
1) Turbotax does not cover some tax situations...OK, maybe not the end of the world--but the problem is that Turbotax doesn't even tell you that it does not cover certain issues. Based on some of my entries, it was obvious that I needed to fill out another form, but Turbotax does not include that form and did not tell me that I should research it. So my return was materially incorrect and I had to file an amended return.
2) Sooooo many niggling but very frustrating data entry issues....I finished my taxes, I had Turbotax review things for errors--no problems, great! I print all my returns! I go to e-file and Turbotax says "you can't efile because we need more info..." So what do I have to provide? Only an EIN (not provided) from a 1099-Div, because the 1099-Div included. Except the 1099-Div DID NOT include any withholding (actually it had "0"), and the EIN was not provided on the 1099-Div...so I can't e-file my taxes. So after googling for 45 minutes, I come to find that Turbotax counts "0" as withholding, and to avoid this error I have to delete the zero and leave it blank. None of this was explained in Turbotax, and it is hard to understand what kind of moron would count "0" as an amount? There were many similar issues in completing my tax return. Given that you've been selling this software for 30 years now or whatever, it should be pretty much bug-free at this point, but it is far from it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good Software but Could Be Better
on July 20, 2025
Posted by: mcs2025
from florida
I used TurboTax 10+ years ago and it appeared to be more user friendly than it is now. It's very hard to edit forms in some instances and not always easy to find the information I was looking for. It didn't always calculate correctly or so it appeared. I had to override some entries or results. For example, my refund and Form 2210 wouldn't calculate correctly and I had difficulty editing it to be correct.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Happy User Product Number One For Non-Tec
on July 20, 2025
Posted by: The Tax Solver
Turbo Tax Is Awesome , Just Perfect. Could Not Better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
5 Star Customer Care
on July 21, 2025
Posted by: Gmoney99c
I was helped by Flo who guided me through my concerns for almost 2 hours. She was very patient and helped me through each step of the process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Error in Uploads
on July 21, 2025
Posted by: JJC100
Horrible experience. Turbo Tax upload from Banks did not fully work costing us $$$ in fines. Do not trust any Turbo Tax uploads.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great.
on July 22, 2025
Posted by: sureshee
very professional and less time consuming And efficient
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
FIVE STARS
on July 22, 2025
Posted by: Da Chopper
from North Carolina
Great software. Wish I thought of it ! It makes a miserable task much easier.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Make some changes
on July 23, 2025
Posted by: Eva18
from CALIFORNIA
I've used TT several years, and someone really needs to go through the program carefully. I am a computer expert, and I can see numerous places where info is left out. I realize you want to make money having an expert help with taxes, but clarity is important for those of us who can do it.
Written by a customer while visiting turbotax.intuit.com