Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,398 Reviews)
Rating breakdown 6,398 reviews
5 Stars
3,464
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax....The easy way
on April 16, 2025
Posted by: Ray1324
from San Jose, CA
Very easy to use, they walk you through the process! They put the pleasure back in doing your taxes. I have used Turbo Tax for over 15 plus years and each year it gets better.
I am 80 years old, and they are reliable, consistent, accurate, and so helpful through the entire process. Most of your time is spent on the Federal return and they carry over the necessary information automatically to the State return. I can finish the state return in 30 minutes because they fill it out based on my Federal return input.
Would highly recommend Turbo Tax to anyone who wants to do their own taxes in a stress free, and actually have fun along the way. Can't wait to see how AI will make it even better!!
I am 80 years old, and they are reliable, consistent, accurate, and so helpful through the entire process. Most of your time is spent on the Federal return and they carry over the necessary information automatically to the State return. I can finish the state return in 30 minutes because they fill it out based on my Federal return input.
Would highly recommend Turbo Tax to anyone who wants to do their own taxes in a stress free, and actually have fun along the way. Can't wait to see how AI will make it even better!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use Turbo Tax every year
on April 16, 2025
Posted by: Bro Jay
from Paragould Arkansas
It is so easy to use. Turbo Tax walks you through each step and you feel confident when you are done.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo tax
on April 16, 2025
Posted by: jbugg112052
from Cincinnati, Ohio
Like the ease of use. Very accurate. I would recommend to someone else.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good - Not great given long history
on April 16, 2025
Posted by: EdmundsEcho
The application did not explain why it did not include my carryover donations. I don't know if it was not a bug in the software. Generally speaking, I'm not ever 100% certain the application is not making mistakes. This includes including worksheets that are not longer relevant.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is Awful! Trying FreeTaxUSA in '26
on April 16, 2025
Posted by: H8TT4LIFE
Easily the worst software of the year, year after year. Slow, buggy, expensive, the worst UX/UI out there. And that's to say nothing of many years of shady lobbying for unnecessary regulatory capture.
Horrible product people working for evil senior leadership. What's not to like?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not good for deceased tax handling
on April 16, 2025
Posted by: NeoMX1
from Denver, CO
Not very good for doing taxes for deceased person. It does not seem to recognize throughout the process the person is deceased. It asks questions that are not relevant to a deceased person. The state was going to claim a credit that a deceased person shouldn't have, which would have led to an excess refund or maybe adjustments by the IRS. Handling of the Form 1310 for a personal representative was not done well. It didn't let you know until the last that you had to file paper and then at one point seemed like it was going to let me file online. It led to me getting charged for electronic filing and yet I wasn't able to file electronically.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TT needs major improvements
on April 16, 2025
Posted by: Wcarr01
from MI
Many things are not intuitive in your product. For example, closing costs on a real estate property have to be entered as an "asset"? How many people would know that? Many things like this I had to Google to try to understand what to do. The common sense thing for your product to do would be to ask for CLOSING COST info and then you CONVERT it to an "asset" if that's how it should be recorded. Other examples, you ask for various basis figures for real estate (1020 basis and 1030 basis I think). No explanation of what those are and no help. Please provide help and tell us how these things are calculated. Again, had to Google this because there is no guidance in Turbo Tax. Most people would have no idea what these are or how to compute them. One other example, "is this the cost basis you used in all past years" or something similar to that. You have all my previous years info, why are you asking me? Your program should go find it and then ask for verification if necessary. I wasn't about to dig through past returns to find out and just answered yes, as I suspect most people would do.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
MR
on April 16, 2025
Posted by: Mikeymikekc
from Kansas City
Using this was very smooth and easy to file!!!!!!!
Written by a customer while visiting turbotax.intuit.com