Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,395 Reviews)
Rating breakdown 6,395 reviews
5 Stars
3,461
4 Stars
1,261
3 Stars
772
2 Stars
422
1 Star
479
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Excellent software
on February 5, 2025
Posted by: Lorie3511
from Tampa,fl
Have been using Turbo Tax for many years. Would recommend to anyone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Stop the SURVEYS -- PLEASE
on February 5, 2025
Posted by: LynnIntuitUser
from Illinois
I have been using TurboTax to file my tax returns for over 25 years, but I HATE all of these surveys. Whoever thought up the idea of including all of the surveys in the Desktop version should be fired. I specifically do not use the Online version because of the surveys and now it seems you have infiltrated by Desktop version with surveys, too. Please create a "no survey" version of your program. Thanks!
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on February 5, 2025
Posted by: BJHor
turbo tax is easy to use and file use it every year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Review
on February 5, 2025
Posted by: BradS1951
from Katy, Texas
Ease of transferring date from previous years and walk through
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First Time Tax Filing Made Easy for Beginners
on February 5, 2025
Posted by: NicolasColton
from Santa Clara, California
Makes filing taxes a breeze. You still need to have papers and forms ready to input but the questions it asks you make the process much simpler and more user friendly.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
State of PA problem with software
on February 5, 2025
Posted by: Tired of TurboPA
from California
I purchased the software to file in PA but it did not work properly. I was stuck in a loop on questions pertaining to my retirement that had nothing to do with PA (California income). I ended up filing a paper copy for PA so now need to try to seek a refund from you for the $25 paid for PA. This happened last year also and I was able to use PA Turbo after waiting to get help on the phone and instructed to delete a file to make it work. This is too much trouble and so just used paper. I've used Turbo Tax for years but may not use it next year as there are many free apps out there I understand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax has been reliable.
on February 5, 2025
Posted by: DTinSandusky
from Ohio
Quick, timeliness, detailed, and complete for several scenarios in families served.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but flow for State filing sucks!
on February 5, 2025
Posted by: SuloG
from Petoskey, MI
Generally, my experience was good - except for the end of the process where I wished to file via mail for my state return. Something seems to have changed with the program and it was very confusing for me until I spoke to one of your agents over the phone. In my case, I filed my Federal electronically in the first pass and then expected to come back through those steps to file State by mail. What I found out is that I had to select "file Federal by mail" on the fist page in order to have the opportunity to make that selection for State. VERY BAD user experience since I would never have guessed I need to pretend to file Federal by mail (hence my frustration) in order to have the OPTION to file State by mail. You need to fix this. I understand you may want to push e-file for State returns, but the way you have it makes me consider whether I should continue to use your product.
Written by a customer while visiting turbotax.intuit.com