Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,414 Reviews)
Rating breakdown 6,414 reviews
5 Stars
3,473
4 Stars
1,266
3 Stars
772
2 Stars
423
1 Star
480
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Your TurboTax crew is phenomenal!!!
on April 11, 2025
Posted by: Neal808
from Hawaii
I have called turbo tax support no less than 6 times for help filing my and families tax returns. Your experts are top-notch: very knowledgeable, respectful, friendly, patient, and CALM. They've made the highly dreaded tax filing manageable and smooth! I hate tax filing, similar to a root canal, but your crew made it simple and possible. CUSTOMER FOR LIFE!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great.
on April 11, 2025
Posted by: SilverWear
from New Mexico
I use TurboTax every year to file my personal income tax and my small business income tax. Always seems to work just fine.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on April 11, 2025
Posted by: fuji mountain
I experience great result and performance with the software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TT IS GETTING WORSE
on April 11, 2025
Posted by: scs46
from CHAPEL HILL, NC
Ask user to dig up information when they are readily available by TT, e.g., Estimated Tax paid in 2024, 2023, Fed and State Tax Refund in 2024, etc., etc., when all of them can be accessed by TT in the same folder and government records. Never have to do these diggings in the past 10 years, using the same version of TT.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy for someone with simple income
on April 11, 2025
Posted by: Timac
from saint paul, missouri
turbo tax was easy to use. no fear using this software to file my taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax has significantly deteriorated.
on April 11, 2025
Posted by: Hard to find nickname
from West Des Moines, IA
I was disappointed with Turbo Tax Home and Business. The help menus are worthless anymore. They used to tie right into the product you had. Now they are generic online help that do not tie into the product or area of the return you are working on.
Was going to file electronically and I wanted to pay taxes due 4/15/2025. Would not let me do it. No one to talk with or chat with to help me. I ended up printing and filing by mail.
Used to be able to file a State return with your Federal Return electronically included in the cost of the base product. Not anymore. There is a new State electronic filing fee.
Was going to file electronically and I wanted to pay taxes due 4/15/2025. Would not let me do it. No one to talk with or chat with to help me. I ended up printing and filing by mail.
Used to be able to file a State return with your Federal Return electronically included in the cost of the base product. Not anymore. There is a new State electronic filing fee.
You used to be able to print all the back up forms you wanted not just the forms need to file. Not anymore, no option to print all the forms which have the depreciation schedules amongst many others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have been using Turbo Tax for 20yr it good
on April 11, 2025
Posted by: new j
Turbo Tax Serve me very well, each year it gets better and better and more easer to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting worse, not better
on April 11, 2025
Posted by: Bigger Tony
I am very disappointed with the chat feature. Terrible. No useful answers and a waste of time. The FAQs were not useful either. In addition, the investment section redesign is terrible. Confusing and cumbersome. Not an improvement.
Written by a customer while visiting turbotax.intuit.com