Customer reviews from turbotax.intuit.com
TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(6,463 Reviews)
Rating breakdown 6,463 reviews
5 Stars
3,505
4 Stars
1,276
3 Stars
774
2 Stars
426
1 Star
482
Customer Reviews for TurboTax - Premier 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax miscounts 5 tax returns for efiling
on March 31, 2025
Posted by: DGare
from San Francisco, CA
Efile couldn'tt be done because Turbo Tax miscounts the returns. We efiled 3 (no charge). The fourth one was unable to be efiled.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax was difficult because of CAPTCHA
on March 31, 2025
Posted by: mjc23_
Downloading financial files using CAPTCHA was not successful. I correctly identified images 25 times.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on March 31, 2025
Posted by: Eisla
Turbo Tax is easy to use. Will use it again next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!
on April 1, 2025
Posted by: Tina So
from South Padre Island, TX
I have used turbo tax every year except for 1(sold out everywhere) since before 1990. I like that it is user friendly and that I can get someone on the phone when needed. I spoke with Alicia on 3/31/2025 9am for assistance with an S-1099 that I was having difficulty with and she patiently walked me through how to fix my problem. I would give her 5 stars also for excellent customer service.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I appreciate Turbo Tax.
on April 1, 2025
Posted by: Terry777777
Turbo tax makes the task of preparing taxes, so much easier!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good enough for me
on April 1, 2025
Posted by: Fred Liu
from MD
believe the software is good enough to include my tax return well.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product
on April 1, 2025
Posted by: toohardtofindone
from OH
It was not as user friendly this year as in year's past. For example, when importing documents, the steps were not clear after the document was imported, it was not clear where to go next to view the documents. I found myself in a loop I couldn't seem to get out of and kept importing the documents multiple times.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problems w/ institution 3rd party data.
on April 1, 2025
Posted by: djc0101010
A couple of problems and negative experiences. Import from TD Ameritrade did not work for 4 weeks or longer and finally you got it working. No easy way to get information or assistance as to why this was erroring out with poor and odd error messages. Also, I always have to go through transactions every year to validate cost amounts and dates of sale for options. I import several hundreds of pages of transactions as I trade frequently. Interfaces in the same area need work and not tested thoroughly. Kept showing me the error for 1 transaction but when I put in answers for cost data and date data it entered it for another transaction (this is a bug).
Written by a customer while visiting turbotax.intuit.com