Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(24,984 Reviews)
Rating breakdown 24,984 reviews
5 Stars
14,009
4 Stars
4,993
3 Stars
2,909
2 Stars
1,434
1 Star
1,639
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
3
IRA withdrawal problems
on March 7, 2025
Posted by: TomH51
Your handling of multiple withdrawals from multiple IRA accounts was not satisfactory
Transfer of information from Morgan Stanley Wealth Management kept saying "waiting for secure connection"
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax was Frustrating
on March 7, 2025
Posted by: Mike 031742
from PA
The process for inputting retirement RMD was wrong. With 2 1099R forms from the same brokerage it double counted the RMD. The system then advised not to file the return, that TurboTax changes were pending, and to check later. After 2 weeks no changes! I had to work around your process, sum the 2 1099R and input the sum as a single 1099R entry. Frustrating and delayed my refund a couple of weeks.
PS In submitting this review I must create a unique Nickname that no one else has used - more frustration
PS In submitting this review I must create a unique Nickname that no one else has used - more frustration
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It does its job.
on March 7, 2025
Posted by: ____a
Average experience using the Deluxe package. Not bad, not great. Explanations could be better when trying to understand whether a particular section/article is applicable to you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Fast Easy
on March 7, 2025
Posted by: oldsailordude
from Virginia
it has always been fast and easy to do explanations are clear and no confusing directions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not Loving Turbo Tax This Year!
on March 7, 2025
Posted by: VCW 1
This year for the first time, I had to enter my charitable contributions manually because Turbo Tax would not "easily import" my Its Deductible information. Very inconvenient.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Add an important improvement
on March 7, 2025
Posted by: Wade in Winfield
from Winfield Kansas
TurboTax is (almost) always very good. However, the 2024 updates to how investment income is shown are not very good - I liked the old way better.
ALSO, when importing information, PLEASE OFFER the user the ability to alter the name - for example, my wife and I have separate accounts with the same brokerage and when importing, TurboTax names the imported data with the brokerage company name which can cause confusion or even mistakes in when adding missing data - I would have two files named BROKERAGE FIRM, please either alter the second file name to BROKERAGE FIRM 2 or allow the user to rename it.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax worked for me
on March 7, 2025
Posted by: David3982
from Prescott Valley, AZ
it worked for me but I don't like doing reviews and such.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is not what it used to be!
on March 7, 2025
Posted by: Required878
from Illinois
The product has gotten bloated and worse over time. The text is small, the buttons to click are small, and the number of times I had to scroll to the bottom of the screen to click a button only to be shown a blank screen that I had to rescroll back to the top to see the next screen of questions was insane. It appears that NO ONE tested this software for usability. Another problem came when I could also see a left half of a banner saying that something needed reviewing, but there was no way to scroll to the right side of the window except for highlighting text to move to the right side of the screen. I tried resizing the window, but it kept everything in the same size column with half of the information not visible. Terrible programming. Also, when downloading information from banks, etc., it put me into a loop saying that information was still needed from a bank it had already downloaded all of the information from. I ended up having to type it in manually because the software wouldn't use the information provided otherwise. Very annoying! Another thing—this is a piece of software...it couldn't even save my driver's license information for filing the federal and state documents and I had to go back across the house for them a second time after putting them away. Why isn't this information saved? Upon hitting e-file, the software also stopped and asked for some further clarification on a couple of information boxes. Why wasn't this done during the two other "checking your return for errors" sweeps that it had already performed? I'm totally considering going out to a CPA to get my taxes done after this fiasco.
Written by a customer while visiting turbotax.intuit.com