Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(25,417 Reviews)
Rating breakdown 25,417 reviews
5 Stars
14,217
4 Stars
5,105
3 Stars
2,964
2 Stars
1,464
1 Star
1,667
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
TurboTax is relatively easy to use
on March 2, 2025
Posted by: PRP15
from Delaware
I was not prompted to enter my IP PIN and my return was rejected. It was corrected per the instructions and was re-submitted.
The printing methodology changed ands was not explained until I found the procedure used via the help prompt.
The printing methodology changed ands was not explained until I found the procedure used via the help prompt.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
New Features Changed My Experience
on March 2, 2025
Posted by: John097
from Philadelphia
I experienced difficulty with the electronic download delivery of the software and starting it. The software kept routing me to the online version for free filing. I needed to restart it and bypass the bad routing to get to my PC application. I then had a problem figuring out how to enter multiple interest sources (four attempts) before I stumbled on the solution.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax 24 is OK, but overpriced.
on March 2, 2025
Posted by: Beach376
from Oregon
It worked ok, froze up a few times, especially when trying to download tax forms from Schwab. Expensive e-filing cost for state returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My Go-to Tax Program
on March 2, 2025
Posted by: SMW4HS
Been using Turbo Tax for years. Great program, easy to understand and check with info menus if one has a need.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Always some bugs
on March 2, 2025
Posted by: Michel94
from WA
I had to switch back and forth between "step by step" and "forms" to make sure every entry was correct.
I was never prompted to enter my QCD's, so I had to find the right form and enter it manually.
Also, I was prompted three times to download the IA state return, even though every time I clicked "download".
And I was prompted several times to download a Washington State return, even though turbotax had said I didn't need to file for WA return
I was never prompted to enter my QCD's, so I had to find the right form and enter it manually.
Also, I was prompted three times to download the IA state return, even though every time I clicked "download".
And I was prompted several times to download a Washington State return, even though turbotax had said I didn't need to file for WA return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is my only go to for taxes!!!
on March 2, 2025
Posted by: TurboTax Whiz
from New Jersey
Very easy to follow and use, communication is excellent.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is Good but could be better . .
on March 2, 2025
Posted by: Buckin2
from Western NY
Product is expensive for simple process returns. Past years versions of TurboTax seemed more intuitive. The 2024 app presented a few ambiguous fields resulting in more analysis and sometimes arbitrary guessing insofar as correct input.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Issues with write-offs & printing forms
on March 2, 2025
Posted by: DBXXX
from San Bernardino County
W2 had expenses at home related to job. Entered on forms but kept getting message that it needed to be reviewed with no explanation. Apparently, Federal tax no longer allows such expenses but State does. Wasn't aware software should have noted it so I could move on. Also issue this year with printing returns. Numbers on the right side of form get cut off. Had to run another set of reports landscape to see the numbers on the return.
Written by a customer while visiting turbotax.intuit.com