Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(25,443 Reviews)
Rating breakdown 25,443 reviews
5 Stars
14,228
4 Stars
5,109
3 Stars
2,968
2 Stars
1,466
1 Star
1,672
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Very helpful with standard income sources
on March 2, 2025
Posted by: PO69
from Rockport, Texas
For the most part, the guided way through the forms worked okay. When I had a question about where to find something, the intuit site wasn't very helpful. I finally would just post my question online, and would find answers from other Turbo Tax users (like trying to determine what file format my files needed to be in before loading into Turbo Tax-basically the import goes into the Financial Institution's website and does this for you)
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
NotHappy!
on March 2, 2025
Posted by: boomerone0
Took me way too long to find out my Fed Tax amount, had to go into the individual records to get it. Might as well used Paper 1040.
TT software price is WAY too high for us average folks. State taxes were "0", but had to pay $60 for the software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fees and Turbo Tax
on March 2, 2025
Posted by: Karlaksc
from Chicago Illinois
Easy to use; downloading took longer than expected. Disclosure of fees not clear; if paying State fee with credit card or debit, do you avoid the $40 refund processing fee and still get your federal refund via direct deposit?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Often very oblique
on March 2, 2025
Posted by: 8158
from Wisconsin
I've used your software a few times. Sometimes smoothly, but not this year, especially on the state return. It was a royal pain trying to answer oblique questions about a specific line on the return, when that line isn't displayed or the information required isn't explained. I spent hours online trying to figure out what to input. I am not thrilled and wonder if it isn't some ploy to entice people to hire your tax experts. Not happy at all!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very much like using Turbo Tax
on March 2, 2025
Posted by: Rambo Roy
from Suffolk, Va
Have had good experience with Turbo Tax for many years
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax seems more flawed with each update.
on March 2, 2025
Posted by: PallasV
from California
I am a part year California resident, and my days in the state determines now much income I need to pay taxes on. Turbo Tax has that information, but you don't prorate it - I need to do it by hand. Why?
I logged into my investment company through Turbo Tax, then the items say they need review. I go into review, but it goes again to import the forms again. I finally went to the investment company, got the forms and muddled through entering everything myself. I definitely should not have to do that!
I logged into my investment company through Turbo Tax, then the items say they need review. I go into review, but it goes again to import the forms again. I finally went to the investment company, got the forms and muddled through entering everything myself. I definitely should not have to do that!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Great
on March 2, 2025
Posted by: Poznaniak
The TurboTax works great, but the Tax forms do not print. It's sending the file to the printer and nothing happens. (I did check and my printer works well).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax
on March 2, 2025
Posted by: noybusiness
I've been doing my taxes with TT for many years.
TT's new format this year for entering / importing 1099-INT and 1099-DIV was awkward.
Also, the red exclamation points were unnecessary and a little alarming.
The IRA RMD language is confusing.
Those are the things that come to mind that made it a little harder this year.
TT's new format this year for entering / importing 1099-INT and 1099-DIV was awkward.
Also, the red exclamation points were unnecessary and a little alarming.
The IRA RMD language is confusing.
Those are the things that come to mind that made it a little harder this year.
Written by a customer while visiting turbotax.intuit.com