Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(25,893 Reviews)
Rating breakdown 25,893 reviews
5 Stars
14,447
4 Stars
5,198
3 Stars
3,042
2 Stars
1,500
1 Star
1,706
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Great produced
on February 25, 2025
Posted by: Tom H09
Used for years. Very Easy to use, understand directions and reasoning priced.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Deceased Mother's Return
on February 25, 2025
Posted by: RalphZC
My overall experience with TurboTax on this return was very good, however I was using it to file my deceased mother's final return as the executor of her estate. The instructions were not always clear as to who "You" or "Your" was, or whose address was needed on some of the forms, or whose State ID was needed, mine or hers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is great, saves me time and money!
on February 25, 2025
Posted by: TammyLailaKitty
from Visalia, CA
I found the menu for choosing what income section to work on next very confusing. It's changed from last year. Once I figured out how to navigate through that portion, everything was easy.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Had some software issues
on February 25, 2025
Posted by: 35yrTurbotaxUser
I've had issues with Turbotax software before but this year I there was several problems. Some problems I had were that once I started a return, saved my work, closed out the program, when I re-opened the next day, it took me to a screen that acted as if I hadn't started any returns, and when I imported the files again, my previously entered data wasn't there. I talked with a Turbotax rep that walked me through the steps of clearing my browser cache which solved the problem, but all of my data was still gone. The rep did help me fix that problem.
The next problem that I remember was that when I would go through a section within turbotax, even a section that I just opened and went through the questions, even though most answers were "No", when I would leave that section, it kept the "Update" button displayed even though I was finished with the section. It didn't say "Done". Other sections that I did fill in the appropriate information, it also still showed the "Update" button instead of "Done".
There was a couple other software problems but I can't remember what they were.
I am grateful for the Turbotax reps help; he solved the first problem very quickly.
Thanks for your Time.
The next problem that I remember was that when I would go through a section within turbotax, even a section that I just opened and went through the questions, even though most answers were "No", when I would leave that section, it kept the "Update" button displayed even though I was finished with the section. It didn't say "Done". Other sections that I did fill in the appropriate information, it also still showed the "Update" button instead of "Done".
There was a couple other software problems but I can't remember what they were.
I am grateful for the Turbotax reps help; he solved the first problem very quickly.
Thanks for your Time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time customer
on February 25, 2025
Posted by: 1Fand1T
from Waynesboro, VA
I have been using Turbo Tax for decades with no problems.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax gone bad!
on February 25, 2025
Posted by: RAS1942
from St Paul, MN
I am totally disgusted with the changes TurboTax has made over the past few years. I have gone from being a big fan to feeling trapped into using it. I concur with every complaint you read about TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on February 25, 2025
Posted by: Anonymous
I am happy with TurboTax
Too bad
This is crazy !!!!
Too bad
This is crazy !!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
thankyou
on February 25, 2025
Posted by: mcnaieufh
from california
all is well, thankyou for making it easy, I have used this product for years!!
Written by a customer while visiting turbotax.intuit.com