Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(26,169 Reviews)
Rating breakdown 26,169 reviews
5 Stars
14,560
4 Stars
5,264
3 Stars
3,085
2 Stars
1,529
1 Star
1,731
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Suggestion
on February 22, 2025
Posted by: Chuck Retired Military
from Kentucky
Recommend you add a tutorial into your state product that will assist military retirees with processing their state tax exemption (Schedule P). I lost a lot of money over the years and almost stopped using your product for this reason. A CPA brought this to my attention and your tech team validated my actions after paying for something that I had to bring to their attention. Addressing this would be most appreciated.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is not easy to use
on February 22, 2025
Posted by: Tammichael
Turbo Tax this year 2024 is hard to understand and follow-up
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The best by far
on February 22, 2025
Posted by: John Burb
from Massachusetts
For easy to use and been a long time user for over 10 years
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Credit Card Fees too much!
on February 22, 2025
Posted by: ScottTahoe
from California
Charging almost 3% for taxes due is a slap in the face. I paid more in credit card fees than I paid for the software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good and trustworthy product
on February 22, 2025
Posted by: GDCoug
from Oregon
I've been using TurboTax for a long time (since the 90s) and will continue to do so. However, it is seeming that the questions posed in some cases are very confusing and not as easily understood by laymen. I know the tax codes are getting more and more difficult, but we use this product to help cut down on the jargon used from the tax code. It would be great to see the guidance through dealing with tax filing simplified for everyone. Like it used to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax get harder the older we get
on February 22, 2025
Posted by: Tom Darlene
It gets harder every year but we got through it this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Product and user experience issues abound
on February 22, 2025
Posted by: SJCuser
from Illinois
TurboTax does not effectively handle foreign addresses on 1099-DIV imported forms. Additionally, when you import, it duplicates carry-over items when then have to be manually deleted. Your QA and user experience teams need to do a better job testing prior to release.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is OK
on February 22, 2025
Posted by: 1djb1
from Florida (FL)
Your software used to be better for taxpayers who like to prepare their own returns,
Written by a customer while visiting turbotax.intuit.com