Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(6,857 Reviews)
Rating breakdown 6,857 reviews
5 Stars
3,535
4 Stars
1,477
3 Stars
926
2 Stars
449
1 Star
470
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax easy to use!
on March 8, 2026
Posted by: Douglas 1959
from Arizona
always easy to use. not a lot of words needed to describe reason i use Turbotax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on March 8, 2026
Posted by: Nick1620
from California
Been using Turbo Tax for years, love it's simplicity and Accuracy. I'll continue to use it until something else gets released that is better.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Sometimes need more detailed explanations
on March 8, 2026
Posted by: Phil42fl
from Florida
I would like to see more detailed explanations on some of the main screens.
Sometimes the explanations are a little ambiguous.
Sometimes the explanations are a little ambiguous.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 20, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is empowering!
on March 8, 2026
Posted by: GigiBev
from CA
Tuirbotax Guidance made me feel comfortable doing my own taxes, depsite the difficulty of the investment forms
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Poor update made to donation entries.
on March 8, 2026
Posted by: Sandy2026
from California
I have used turbo tax for many years. The 2025 version changed how you enter donations. They made it way more time consuming to use. Each and every item must be entered individually, including date and institution, i.e. Goodwill. This was very time consuming. I really wish they would revert back to the previous process. Otherwise, I would give 5 stars.
Response from turbotax.intuit.comBy TurboTax Care Team, March 20, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax was finicky this year
on March 8, 2026
Posted by: KDBooklady
from Texas
I attempted to do my taxes weeks ago using TurboTax. I was almost finished and TurboTax unexpectedly quit and didn't save my info
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is getting worse
on March 8, 2026
Posted by: BJBel
from Hawaii, HI
Some data from my Federal return was transmitted to my State return in a format that was incompatible with
Schedules I need to file (Hawaii Schedule J). I had to override certain amounts to fill in the Schedules
correctly.Also, Turbo Tax did not generate the Schedules
When it came time to file my State taxes, Turbo Tax did not give me the option to file by mail or give help
in assembling the return for mailing.
Turbo Tax no longer gives reminders at the end when filing, such as " remember to file an FBAR", etc.
I have used Turbo Tax for decades, but I will not use it again!
Schedules I need to file (Hawaii Schedule J). I had to override certain amounts to fill in the Schedules
correctly.Also, Turbo Tax did not generate the Schedules
When it came time to file my State taxes, Turbo Tax did not give me the option to file by mail or give help
in assembling the return for mailing.
Turbo Tax no longer gives reminders at the end when filing, such as " remember to file an FBAR", etc.
I have used Turbo Tax for decades, but I will not use it again!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still a good product
on March 8, 2026
Posted by: Ultra Bob
from Alabama
This years version seems more difficult and not as smooth to navigate than previous editions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 20, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com