Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(6,851 Reviews)
Rating breakdown 6,851 reviews
5 Stars
3,533
4 Stars
1,476
3 Stars
923
2 Stars
449
1 Star
470
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Need better instructions & Reminders regarding PIN
on March 8, 2026
Posted by: DXZB
from New York
All was great. Love TurboTax except it would be helpful to have TurboTax remind you if you have a PIN int the past that you have a new PIN each year that you must retrieve from the IRS and update within TurboTax as well as have decent instructions on how and where to change the pin within TurboTax if you have a pin rather then let you submit the return and then have it come back rejected and have to Google how to retrieve and where within TurboTax you have to go to input the PIN.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Product continues to go downhill
on March 8, 2026
Posted by: DJ Kayaker
from Idaho
Turbo Tax import of PDF from 2024 doesn't work. (Seems to be a very complaint, with no solution available.)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
vERY LONG
on March 8, 2026
Posted by: Nancy922
from CT
it was very long, but understand why it has to be so long
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still Pretty Easy
on March 8, 2026
Posted by: DCJDAM
from MD
Still pretty easy but I didn't like the new format
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
asdfsf
on March 8, 2026
Posted by: asdfsdfdfdd
from Oh
You did not ask me for my IRS ID PIN. I submitted my returns 2 times with rejections before I realized this is why the federal was rejected. It was not easy to go back to the forms to find where to put the IRS ID Pin. Very frustrating for you to keep telling me everything is ok with the returns only to have the IRS reject it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Poorly worded questions and a pension bug
on March 8, 2026
Posted by: JonathanO01
from MN
TurboTax Deluxe decided my pension was a 'public' pension, when I gave no such indication. It insisted I tell it what kind of public pension to listed it under.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed
on March 8, 2026
Posted by: AValek
from CA
I was disappointed that this program did NOT automatically pick up dated from my previous filings with TurboTax Programs.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Excellent!
on March 8, 2026
Posted by: MiryGraci
from CA
Guidance is excellent! Interface is easy to use, I like that it updates constantly
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com