Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(25,870 Reviews)
Rating breakdown 25,870 reviews
5 Stars
14,433
4 Stars
5,195
3 Stars
3,039
2 Stars
1,500
1 Star
1,703
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
3
2025
on March 23, 2026
Posted by: AUTON
from NC
YOU HAVE MADE IT TOO HARD THIS YEAR AND I MAY NEVER USE AGAIN.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Is Great!
on March 23, 2026
Posted by: wleumas
from AL
So far, I have had no issues with Turbo Tax. The State somehow misplaced my 2020 report, and I had to send them another copy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 23, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
IMPROVE TURBOTAX 25 GUIDANCE
on March 23, 2026
Posted by: STEVE K HOOSIER
from OHIO
I HAVE USED TURBO TAX FOR MANY YEARS. TURBOTAX 25 IS THE WORST VERSION BY FAR. THE GUIDANCE WAS NOT SIMILAR TO PREVIOUS YEARS. IT TOOK ME HOURS LONGER HAVING TO BACK TRACK TO MAKE SURE I WAS GOING TO THE RIGHT STEP. REVIEW PREVIOUS YEARS GUIDANCE USING WINDOWS 10 AND ADAPT TO WINDOWS 11.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to understand, step by step
on March 23, 2026
Posted by: chok 75
from TX
easy to follow, only I was stuck one time before submitting Electronically, Error message was hard to fix, even though it was simple. there should be online help available
Response from turbotax.intuit.comBy TurboTax Care Team, March 23, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Works well
on March 23, 2026
Posted by: LDWSIW
from New York
Have used it for years, this years seemed less user friendly than past years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 23, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 23, 2026
Posted by: wks79
from MN
Easy to use always asks the right questions to be sure I am aware of changes each year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 23, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Accuracy and Ease of Use
on March 23, 2026
Posted by: Priss1
from NY
Changes some entries when you save and then go back in to review. Sometimes goes into a loop and will not let you out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy
on March 23, 2026
Posted by: Taxes2025_LEB
from KS
Accuracy, compatibility, features, and guidance. Before filing, it is very helpful with what needs to be reviewed by going to the exact field on a form.
Response from turbotax.intuit.comBy TurboTax Care Team, March 23, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com